2386 Service Operations Jobs - Page 31

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Regulatory Compliance New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help clients transform their compliance function from reactive to proactive through an intelligent compliance operating model powered by data, intelligent technologies and talentLooking for someone with KYC experience along with ECDD/OCDD knowledgeBusiness and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for Communication SkillsIn this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shiftsStrong coping, emotional resilience, and stress-management skillsExcellent comprehension and communication Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Qualification Any Graduation

Skill required: Sales Insights & Intelligence - Sales Enablement Designation: Analytics and Modeling Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.You will need an understanding of using Accenture sales processes, tools, metrics, and techniques that support our aggressive sales goalsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for " More than 3 years of experience in data analysis and sales operations. Experience in creating sales reports, proficient in using Excel functions, and preferably familiar with Power Query, Power Pivot and Power BI Preferably with experience in Software & Platforms industry, and knowledge of data and cloud infrastructure products. Responsible, strong communication skills, able to support customers in sales reporting and sales opportunity management. Able to accept flexible working hours and occasional overtime"" Ability to establish strong client relationship Ability to manage multiple stakeholders Adaptable and flexible Collaboration and interpersonal skills Problem-solving skills Commitment to quality Process orientation Agility for quick learning" Roles and Responsibilities: "Business Analysis & Reporting:Regularly produce business analysis and summary reports, interpreting them based on business needs. Ensure that the reports are clear, concise, and provide valuable insights to stakeholders.Personalized Report Creation:Create personalized reports in a timely manner according to specific requirements, ensuring that the insights drawn are actionable and relevant to the sales team.Sales Communication Support:Organize regular communication meetings for the sales team, ensuring that key points are documented and meeting minutes are accurately recorded.Sales Opportunity Tracking:Understand and track the status of sales opportunities and any risks associated with them, sharing relevant updates with the team.Inquiry Response:Respond to inquiries from the sales team regarding various business data, ensuring timely and accurate answers to support their decision-making process.Process Improvement:Identify opportunities to improve the reporting process, ensuring efficiency and accuracy." Qualification Any Graduation

Skill required: Digital Inside Sales - Inside Sales Designation: Advertising Sales Rep Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Provide support for lead/opportunity generation:conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams. What are we looking for Provide support for lead/opportunity generation:conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams.Provide support for lead/opportunity generation:conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Grade H - Office/ CoreResponsible for supporting software / platform engineering activities (depending on specialism), working with users to capture requirements, using sound technical capabilities to lead the design, development and maintenance of the relevant systems and ensuring compliance with the relevant standards. Specialisms: Software Engineering; Platform Engineering. Entity: Technology IT&S Group Job Description: Travel Requirement Up to 10% travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: Skills: Agility core practices, Agility core practices, Analytics, API and platform design, Business Analysis, Cloud Platforms, Coaching, Communication, Configuration management and release, Continuous deployment and release, Data Structures and Algorithms (Inactive), Digital Project Management, Documentation and knowledge sharing, Facilitation, Information Security, iOS and Android development, Mentoring, Metrics definition and instrumentation, NoSql data modelling, Relational Data Modelling, Risk Management, Scripting, Service operations and resiliency, Software Design and Development, Source control and code management {+ 4 more}

: Own performance of the BUs operation across sites Own Operational performance for Inhouse & outsourced partner for the business unit Develop and track key performance indicators (KPIs) for support operations. Develop and implement operational strategies to enhance the overall efficiency and effectiveness Establish and maintain quality standards for support operations. Monitor and minimise the ageing of the support queue Build and operate the operations playbook for the BU Act as a point of contact in the operations of the BU to consolidate and program manage the experience erosion points in the ecosystem Maintain operational relationships across Internal and external support teams (Business, Strategy, Vendor, TnQ, WFM etc) and work with them to take the operation forward Optimize resource allocation, including people, technology, and tools, to ensure efficient and effective support operations. Analyze existing processes and workflows to identify areas for improvement. Should be able to identify and Program manage process/efficiency improvement projects Implement measures to reduce response/resolution times, and enhance overall experience. Team Management Lead and manage a team responsible for the day-to-day operations. Foster a culture of excellence, teamwork, and continuous improvement within the support operations team. Encourage and actively participate in professional development plans for team members. Work collaboratively to identify people's career goals, skill gaps, and areas for growth Desired skills and experience : Skills Ability to think holistically and in a structured fashion to solve problems Ability to deepdive on any people, process and technology failure points and come up with actionable and drive them to closure by working with respective partners Ability to understand data trends and make inferences, create plans of action and prioritization strategies for improvement Strong interpersonal and communication (written & verbal) skills with an eye for detail Ability to understand and implement strong process and governance frameworks keeping in mind both short term and long-term objectives of the organization Self-driven, proactive, with high levels of ownership Ability to work collaboratively with others Experience Graduate with good Operations understanding with at least 7 - 10 years of service operations experience & with at least 3 years in a people management role Proven experience in customer service operations management, with a focus on team leadership. Exposure to managing Broking/Mutual fund operations Trading is mandate PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

: Job TitleService Operations Specialist - AS LocationBangalore, India Role Description TDI Private Bank Global Production Stability - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets. What well offer you , 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Experience7+ years Monitor production systems for performance, availability, and anomalies. Collaborate with development teams for bug fixes and enhancements. Mainframe, DAP and Unix is knowledge will be an advantage. Provide application support by handling and consulting on BAU, Incidents/emails/alerts for the respective applications. Act as an escalation point for user issues and requests and from Level 1/L2 support. Report issues to senior management. Gain detailed knowledge of all business flows, the application architecture, and the hardware configuration for supported applications. Define, document, and maintain procedures, SLAs, and knowledge base to support the platforms to ensure consistent service levels are achieved across the global support team. Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure, and third-party systems / data providers. Manage incidents through resolution, keeping all stakeholders abreast of the situation and working to minimize impact wherever possible. Conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programs. Facilitate coordination across L1/L2 and L3/Engineering teams to investigate and resolve an ongoing infrastructure/platform or application issue impacting multiple business lines. Drive the automations and implementation of the tools and best practices needed to provide effective support. Collaborate with, deliver initiatives, and install these initiatives to drive stability in the environment. Assist in the process to approve all new releases and production configuration changes; ensure development includes all necessary documentation for each change and conduct post-release testing where required. Perform reviews of all open production items with the development team and push for updates and resolutions to outstanding tasks and reoccurring issues. Regularly review and analyze service requests and issues that are raised; seek to improve the process and remove reoccurring tasks where possible. Perform reviews of existing monitoring for the platform and make improvements where possible. The candidate will have to work in shifts as part of a Rota covering EMEA hours and in the event of major outages or issues we may ask for flexibility to help provide appropriate cover. Be willing to take over on-call service for the application. Your skills and experience Business and Technical competency: Hands on experience in Banking domain and technology. Banking Payments business and operations knowledge is a must. Technologies: Hands-on experience with log analyser such as Splunk (mainly), Geneos etc. Knowledge in Mainframe, DAP and Unix Knowledge and hands on in Observability tool like NewRelic Hands on experience in job scheduling tools, SQL etc. Incident and Operations Management: Strong knowledge in incident management processes and various ITIL concepts. ITIL V3 foundation certification (preferred) Strong skills in application monitoring and performance, troubleshooting, and root cause analysis. Soft Skills: Excellent problem-solving abilities in high-pressure scenarios. Strong communication skills to work effectively with stakeholders and cross-functional teams. Ability to prioritize tasks and manage time effectively in a fast-paced environment. English language skills mandatory, German CEFR A1 level preferred (highly desirable) Education Bachelors degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty) How well support you . . . .

Job purpose The Service Contract Support Specialist will have ownership of a designated service contract base and will be responsible for driving the renewal process for those contracts with business stakeholders. They will also have ownership for any changes occurring within the contract lifecycle, parts updates, change orders, cancellations, monitoring data quality. The main objectives are Create pricing and documentation for assigned contract base, accurately and on time, to ensure proposals are sent to business stakeholders on time, following GSM Processes. Drive contract renewals correctly in CRM with SOLs, with all data and required documentation, to ensure no delays/errors are incurred during booking Ownership for any changes occurring within the contract lifecycle, parts updates, change orders, cancellations, monitoring data quality. This will include the first year of newly booked contracts, which have been handed over from Contract Proposal Team Primary responsibilitie Develop a clear understanding of assigned contract base Develop and maintain good working relationships with key personnel within relevant Honeywell teams, including Service Operation Leaders, Field Service Managers and any other supporting functions (GCC, ISLC, CPT) Proactively drive assigned renewals with self and other stakeholders, to adhere to renewal tasks due dates and RNOC given to SOL SLA s Maintain accurate and timely information in CRM for renewals, including attaching documentation for all stages of the renewal process Update opportunity Next Step comments weekly for all renewals in progress and against a CSS renewal milestone Provides accurate updates of each contract renewal and any issues, during weekly MOS call with Service Contract Support Pole Lead Escalate issues in a timely manner to Service Contract Support Pole Lead, which may delay renewal process - do not wait for next MOS call Maintains good knowledge of the renewal process SOP and Work Instructions Ensures that a renewal opportunity exists and is linked to any renewal case/PSC in progress and is also linked to the service contract in CRM Identifies scope for renewal of designated service contract base and works with Service Operations Leader to validate that scope during weekly MOS with SOL Ensure renewal case is created for each active renewal entitlement in CRM Prices scope accurately and obtains proposals from other depts (Cyber, HCP, Third Party), when needed for inclusion in pricing tool Ensure pricing matches between pricing tool and PSC Obtains financial approval for all renewals before issuing the proposal to Service Operations Leader Creates accurate proposal and/or other documentation for the Service Operations Leader When customer PO is received, check details on PO vs Pricing tools and proposal, including sold-to party, payment terms, invoicing frequency Create accurate and complete booking package to handover renewal for financial booking in CRM and ERP and follow on activities (critical spare parts setup, third vendor purchase orders, SOFs and any other special instructions. ) Continuously learns renewal process, pricing tools and CRM to identify possible improvement areas within the renewal process/tools Create and issue Welcome Packet to SOL within 7 days of contract booking (excluding exceptions) Takes part in tools Dev and UAT when needed, to support enhancements and to continuously learn new functionality Cover absences for CSS colleagues as and when needed, to keep renewals moving forward Ensure in progress work is handed over to CSS backup when having planned leave Be involved with the training of new employees, including buddy system for support with live renewals Agree deadlines for tasks/actions required by other stakeholders and keep track of those actions/deadlines/owners via CRM or RAIL Continually develop own knowledge and skills to support current role and career path Ensure any changes made to VRW asset list during booking, must be communicated back to the Asset Support Team, to ensure correct data alignment Contact Service Contract Pole Lead as first point of contact on any issues or questions Proactively drive own IDP, goals and KPIs to meet targets Hold quarterly meetings with Direct Manager to drive own Individual Development Plan Use dashboard available in SF and Power BI to drive renewal tasks to on time completion Drive CSS pricing with SOL, so that local pricing is not used, excluding agreed countries. Support standardization in Contract Renewal process by developing reusable standard documents like Standard Operating Procedures (SOP), Self Learning Packages (SLP), Checklists, guidelines, etc. Provide technical guidance to other team members for different Contract Renewal entitlements and steps. Collect overall contract renewal data, prepare status/ progress reports and present to GBE team. 3. Principal Networks & Contact Links Internal Service Contract Pole Operations Manager Service Contract Support Pole Lead - Matrix Manager - first point of escalation Service Operation Leaders Regional Service Operations Managers Field Service Manager Global Customer Care A360 Performance Managers ISA Managers Asset Support Team Contract Proposal Team ISLC External None 4. Supervisory Responsibilities None 5. Geographic Scope & Travel Requirements Located within a central location (Hadapsar, Pune, India) Adherence to local office working policy Typically assigned to a particular pole, handling # service contracts within the pole. Working hours afternoon to midnight shift (2PM to 6PM from office and 8PM to 12:00AM from home). This can be changed based on organization policy and pole in which candidate is working. Travel not required for primary task, on exception base for secondary tasks (e. g. training/workshops) 6. Key Performance Measures RNOC given to SOL as per current SLA Zero renewal cases without renewal opportunity 100% welcome packets issued where needed, excluding exceptions 100% renewal case for active renewal entitlements CPQ adoption as per plan PSC rejections due to CSS error Corrective actions Weekly update Next Step Comment 1. Education Required Bachelors Degree - Administrative or technical; OR 3-4 years Honeywell Process Solutions / LSS Experience in similar positions 2. Work Experience Required 7-8 years of experience with process controls/pricing-proposal environment 3-4 years of experience in Honeywell LSS organization (Preferred, not required) Excellent working knowledge of SFDC, CPQ and SAP, MS Word and MS Excel 3. Technical Skills & Specific Knowledge Required Strong Math skills, including basic commercial awareness (booking margins, cash flow) Basic knowledge of pricing of a service agreements. 4. Behavioural Competencies Required Able to forge strong internal business relationships and deliver on commitments. Demonstrates a strong commercial awareness. Excellent interpersonal skills as well as good verbal, written and presentation skills. Ability to multi-task and prioritise work. Self-motivated and able to work with minimum supervision. Demonstrates a high level of planning & organisation skills daily. Highly Customer Focused approach, demonstrating success through a Voice of the Customer approach daily. Highly self-aware, recognising the impact of approach and behaviours on peers, direct reports, customers and other internal and external contacts. Ability to work within a remote team and support each other when needed Daily demonstration of the Honeywell Behaviours. 5. Language Requirements Fluent in English 1. Education Required Bachelors Degree - Administrative or technical; OR 3-4 years Honeywell Process Solutions / LSS Experience in similar positions 2. Work Experience Required 7-8 years of experience with process controls/pricing-proposal environment 3-4 years of experience in Honeywell LSS organization (Preferred, not required) Excellent working knowledge of SFDC, CPQ and SAP, MS Word and MS Excel 3. Technical Skills & Specific Knowledge Required Strong Math skills, including basic commercial awareness (booking margins, cash flow) Basic knowledge of pricing of a service agreements. 4. Behavioural Competencies Required Able to forge strong internal business relationships and deliver on commitments. Demonstrates a strong commercial awareness. Excellent interpersonal skills as well as good verbal, written and presentation skills. Ability to multi-task and prioritise work. Self-motivated and able to work with minimum supervision. Demonstrates a high level of planning & organisation skills daily. Highly Customer Focused approach, demonstrating success through a Voice of the Customer approach daily. Highly self-aware, recognising the impact of approach and behaviours on peers, direct reports, customers and other internal and external contacts. Ability to work within a remote team and support each other when needed Daily demonstration of the Honeywell Behaviours. 5. Language Requirements Fluent in English

Role & responsibilities Role - Regional Services Manager Chennai SBU- Heating PU - Services Location – Chennai Responsibilities – Complaint handling & resolving within the corporate timelines for breakdowns / maintenance Customer Handling - Installation & Commissioning of new products (Packaged boilers, heaters & other products) Dealer management :- Support dealers for troubleshooting & problem resolution Technical Support for erection of boilers & heaters Trainings Claims Management Allot equipment for installation & commissioning Managing team of service engineers supervise, guide & mentor for deliverables Monthly Report generation & MIS Service Jobs & ASC Executions. Preferred candidate profile Need to have experience in Service, People management and Team handling. Product : Boiler, Heat exchangers.

Responsibilities 1. Ensuring Primary and Secondary activations 2. Ensuring LAPU movement in the market 3. Managing transacting retailers by giving them incentives, redressing their grievances and increasing their number by converting non transacting retailers to non-transacting retailers 4. Training distributors, retailers, FOS etc. 5. Ensuring retailer expansion 6. Monitoring Field On Sales 7. Coordination between Territory Managers of sales and service 8. Monitoring TAT of installation 9. Ensuring Quality of Service Key competencies: 1. Teamwork and collaboration 2. Product knowledge 3. Enterprising and entrepreneurial 4. Analytical and problems Solving 5. Leadership qualities 6. Networking and inter-personal skills Educational Level: Must have: Graduation

Skill required: Delivery - Adobe Analytics Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do So how do organizations sustain themselvesThe key is a new operating modelone that s anchored around the customer and propelled by intelligence to deliver outstanding experiences across the enterprise at speed and at scale. Adobe Analytics is a solution for applying real-time analytics and detailed segmentation across all marketing channels. It gathers structured and unstructured customer data from online and offline sources, applies real-time analytics, and shares insights across an organization. It provides the capabilities of Web & Mobile Analytics, Marketing Analytics, Predictive Analytics. What are we looking for Adobe Analytics & Looker Minimum 4 years of experience in digital analytics. Must have a good understanding of digital marketing landscape and relevant tools Extensive working experience in Adobe Analytics & Looker products Reporting & Analytics, Ad hoc Analysis, Workspace Experience in SQL and Snowflake/GCP Ability to translate the business trends to simple actions visuals Experience in Beatty/CPG/Retail Adaptable and flexible Ability to work well in a team Agility for quick learning Commitment to quality Written and verbal communication Roles and Responsibilities: Identify relevant data sources and determine effective methods for data analysis Transform the raw data from data sources to aggregate/consumable data for visualization tool and build appropriate schema/relation Design, develop, and maintain user-friendly data visualizations that align with project objectives Collaborate with cross-functional teams to understand project requirements and establish data-related project briefs Deployment of dashboard to productions and track for regular refresh Set-up alters and appropriate access controls for dashboards Ability to track and report where data not captured appropriately especially when there are tagging gaps Update, create, and support databases and reports, incorporating key metrics critical for guiding strategic decisions Ensure data accuracy, completeness, and reliability in all reporting activities Continuously refine and improve existing dashboards for optimal performance and user experience Implement user feedback and conduct usability testing to enhance dashboard effectiveness Stay abreast of industry developments and incorporate innovative techniques into visualization strategies Drive adoption of reports Qualification Any Graduation

Skill required: Record To Report - Account Reconciliations Designation: Record to Report Ops Analyst Qualifications: BCom Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.A type of general ledger account which contains a summary of sub-ledger accounts. Because the reconciliation account only provides a summary, no transactions are directly posted to the account. What are we looking for ... Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

Skill required: Record To Report - Fixed Asset Accounting Designation: Record to Report Ops Analyst Qualifications: BCom/Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.Design and implement process and solutions to record and process all aspects of fixed assets accounting. Includes chart of accounts alignment, back office integration, folio management, payment processing, transfer & retirement of assets, physical inventory and Construction In Process (CIP) project accounting. What are we looking for Record to reportRecord to report Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom,Any Graduation

Skill required: Procurement Operations - Procurement Management Designation: Procurement Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.A systematic approach used for buying all the goods and services needed for a particular project or for the company generally to stay sustainable. It consists of:the identification of need; finding and qualifying the suppliers; requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results; and contract close. What are we looking for Bachelors Degree in Business, Supply Chain, Sourcing, Procurement Strong analytical skills spend analysis, savings opportunity assessment Proficiency with Microsoft Word and Excel Strong analytical and problem solving skills Eagerness to contribute in a team oriented environment Ability to work creatively and analytically in a problem-solving environment Desire to work in an information systems environment Proven ability to work independently and as a team member Excellent communication skills written and verbal including formal presentation skills (needs to be able to build relationships over the phone without meeting suppliers / customers on a regular basis)Good organizational, multi-tasking, and time management skills Adaptable communication ability to conform to the varied corporate cultures and organizational structures of our customers The ideal candidate will be a highly motivated independent self-starter who thrives on challenge and delivering exceptional results The ideal candidate must possess a desire to learn and deliver as a true team player Roles and Responsibilities: Provide daily support to a team leadProvide process and transaction supportExecute the spot buying process for general, low to mid-level spend categoriesManage specifications, using the client-specified standards and agreement templates, for the provision of specific goods or services in line with the business needs of the client Strive for best value for money options, through execution of a standardized spot buying processes, use of appropriate spot buy tools and negotiationsCompletion of quoting process including supplier selection from pre-selected suppliersCompletion of buying process initiated by the user including supplier selection from pre-selected suppliersAccountable for maintaining quality and service standards to support the overall Accenture-Client relationship and to deliver continuous improvementUnderstand incoming requests, check quality requirements, follow up with requester where required (by phone, email) to ensure specifications are clear to select the best spot buying optionsWhere required, make new supplier proposals and align with Procurement Business Partner on client side Identify potential vendors and obtain quotes as needed, per clients policyResearch and identify potential vendors and recommend alternative qualified vendors to requestors to drive clients savings, relationship leverage, vendor base optimization, and compliance as part of the spot buying or tactical buying processUpdate requisition / PO creation process Qualification Any Graduation

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Service Management Specialist – IPC at Kyndryl. Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Service Management Specialist – IPC, you’ll be the face and voice of Kyndryl, helping customers solve their problems every day. A Service Management Specialist – IPC combines the know-how of tech support with problem solving and customer service, so bring your people skills and we’ll teach you the rest. It’s a fun and fast-paced role where you’ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care. You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors. You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It’s fun, challenging, and fast-paced – you definitely won’t be bored! Key Responsibilities include: Incident Management: Coordinate and drive resolution of major and high-priority incidents. Ensure timely communication and updates to stakeholders during incidents. Monitor incident queues and ensure SLA adherence. Perform trend analysis for recurring incidents. Problem Management: Conduct root cause analysis (RCA) for critical incidents. Initiate and manage Problem records through to resolution. Work with technical teams to define permanent fixes and preventive measures. Track known errors and ensure knowledge base updates. Change Management: Evaluate, review, and coordinate Change Requests (CRs). Conduct Change Advisory Board (CAB) meetings. Ensure change documentation is complete and risk assessments are performed. Monitor change success rate and adherence to the change calendar. Process Governance & Reporting: Ensure compliance with IPC policies and procedures. Identify process improvement opportunities. Prepare and share regular reports on IPC metrics (KPIs, trends, etc.). Train teams and provide guidance on process adherence. Your future at Kyndryl This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles. Who You Are Job Qualifications You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience Strong understanding of ITIL processes, especially IPC. Hands-on experience with ITSM tools (e.g., ServiceNow). Ability to analyze data and generate actionable insights. Strong documentation and stakeholder communication skills. Experience in driving root cause analysis and continuous improvement. Capable of handling bridge calls and crisis coordination. 4 to 6 years in an ITSM/Service Management role. Experience in managing IPC processes in a mid-to-large scale enterprise. Exposure to managing IT services in an ITIL-based environment. Bachelor's Degree. Preferred Skills and Experience ITIL v3/v4 Foundation (mandatory) Intermediate ITIL Certifications (Service Operation / CSI) – an advantage Any additional certification in Problem or Change Management (preferred) Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

We are seeking an experienced and skilled 2 Wheeler Service Manager to lead our service department in Silchar, Assam. The successful candidate will be responsible for overseeing the daily operations of the service department.

Job Descriptions : The Assistant General Manager - Internal Audit will lead the internal audit function for the organization across its 2, 3, and 4-wheeler sales and service operations. This role involves evaluating and improving the effectiveness of risk management, control, and governance processes. The incumbent will drive internal audit strategies, ensure compliance with regulatory requirements, and provide insights for process improvement and operational efficiency. Key Responsibilities: Strategic Audit Planning: Develop and implement an annual internal audit plan for the automotive sales and service business. Identify key risk areas in sales, service, and operations across the organization. Align internal audit activities with the company s strategic objectives. Audit Execution: Lead and manage audit engagements, including operational, financial, and compliance audits. Oversee audit procedures, ensuring adherence to audit standards, policies, and regulations. Review and analyze financial reports, operations data, and system controls to assess the effectiveness of internal controls. Evaluate internal processes for efficiency, effectiveness, and compliance with industry regulations and corporate policies. Risk Management: Identify potential risks in the business processes related to 2, 3, and 4-wheeler sales and service. Collaborate with senior management to develop mitigation strategies for identified risks. Provid

Supports Sandisk service operations department based in Prague, Czechia including customer service interactions, reports, and planning. Provides the highest level of customer service with a sales-minded attitude while developing lasting internal and external customer relationships. ESSENTIAL DUTIES AND RESPONSIBILITIES: Effectively support internal teams and service providers, to ensure team objectives are being carried out. Coordinate with warehouse employees, and shipping supervisors to plan and schedule pickups and distribution of inventory items. Monitor and maintain customer satisfaction, working towards removing possible barriers in ensuring that products are exchanged and returned in line with the warranty policy. Actively participate in meetings with the Corporate Customer Services, Service Centers and Support teams. Assist in developing processes to meet specific customer RMA requirements. Assist in training/ developing new regional Service Centers to provide in country RMA processing as necessary. Monitors department issues and client complaints to define patterns and work to lessen those recurring issues. Regularly audits work being done by internal and third-party provider teams to ensure all standards are met. Write regular inventory reports, detailing inventory counts, discrepancies, and other statistical data. Forecast inventory required to do customer RMA fulfillment. Support with new systems implementation /training. Qualifications Warranty Services, any ERP knowledge preferred Ability to work in a fast-paced and changeable environment while maintaining quality of work. Comprehensive electronics Industry Knowledge. <

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies. To build awareness of SHE (Safety, Health & Environment) To prepare detailed annual Operating plan segment-wise for tapping new market opportunities To achieve revenue target of the base/branch with consistent performance through the months To ensure profitable business performance and expansion of Rentokil PCI s services in selected segments. To Ensure corporate credit policy is implemented within stipulated timelines To convert the built-up data base into business and look for expansion and development of new business Effective execution of systems and processes as per the guidelines to optimize the base/branch operations. This includes Operations, Finance and inventory systems, and speed apps To analyze competitor s activity and plan strategies to meet the challenges and report timely to the Reporting authorities To ensure on-time Service delivery every time with precision and at Pace To identify service GAPs and ensure non- recurrence of the same by implementing continuous monitoring, audit and improvement plans. Effective customer contact management and customer relations to achieve the target customer retention of both RBU and CBU. Effective management in optimizing sales and service colleague to increase productivity. To monitor and control on cost such as manpower, chemical/material consumption and investment and use of equipment s. To manage general administration of the base/branch as per the policies and guidelines. To work closely with other functions and conduct regular base/branch meetings to review the performance of all team members Build capability of base/branch teams and manage sales & service colleague retention To ensure and comply all statutory requirements are met on time To ensure effective budgeting to yield a good ROI at the base/branch. KEY DELIVERABLES Base/Branch KPI s Faster Response 2/24: 98/100, Root cause analysis and CVC P&L Base/Branch Target and Service Productivity Achieving Gross sales, jobbing and product sales targets Achieving Total Sales revenue Customer retention Customer Voice Counts Your Voice counts progress Sales & Service/contract colleagues retention Managing DSO/Collections. CORE COMPETENCIES Deliver results : Need to deliver what s required Act Commercially : Uses business thinking Manage Self : Manage own emotions Coach and Develop : Coach and Develop by giving practical support Work with Others : Work with Others being a team player Display leadership : Display leadership through communicating expectations & direction. Bachelor s Degree (or its equivalent) in a related area and at least 5 years Sales & Operations experience Should be an excellent individual performer with prior experience of team handling Should have experience in Sales, O

About Rentokil PCI Our family of businesses: Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies. GENERAL DUTIES & RESPONSIBILITIES OE shall be owner of his / her service area in terms of all operations related actions and shall Execute daily service operations with a team of assigned Technicians within a given service areas Ensure quality of service delivery by effective supervision on technicians - on the job as per company SOPs Ensure technicians carry out treatment within a given Time on Site (ToS) in a competent manner. (OE to engage technician via route riding, training on the job). Plan & execute 02 TPAs (Technicians Performance Assessment) per assigned technician with 2 development programs per year. Coach & train assigned technicians in order to improve the service quality Convey special instructions, if any, to technicians to execute the job as per Service Docket (liaison with Sales colleagues) Carry out pest management Audits of customer sites as per agreed schedule by i or R auditor. Complete & close customer audit non-conformities (external / internal). Follow up & implement CAPA at customer site On Site Documentation: Implementation of SOP, Compliance and closure of audits non- conformities (Internal / External). Send service dockets of completed services to NKA for invoicing on time. Handle assigned customer complaints in his / her service areas, within 24 hours & resolve complaint at earliest, as per the customers convenience and update the Root Cause in iCABS to ensure proper ticket closure Identify & resolve Service delivery issues in coordination with the Branch Manager Conduct daily 10 min stand up meeting & monthly operations meeting Be conversant with STP (Service Track Pest) and monitor, analyses visit extraction notes for all high infestation related service visits on daily basis & take action. Digital Initiative: Be conversant with all in house systems. Maintain Material consumption, Overtime Hrs. schedule at an agreed targeted level for the assigned service area and for technician Approval of conveyance amount for assigned technicians Monitor & report to ABM/BM on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits Actively drive Service & Product Leads for assigned technician group within service area by implementing STA (See, Tell, Ask) and T.I.M.E. (Train, Incentivise, Monitor, Engage) on the job coaching to create density of customers. Innovation: conduct trials and report findings as per the guidelines, implement new service lines as per the SOPs. Minimum 18 customer visits per week for Resi & SA (Residential & Small Accounts segment heavy branch), includes, Customer complaints. For Specific Site based OEs -Number shall not be applicable but Retention of customer/s at site would be main KPI with all scheduled services completed efficiently and effectively. Inventory: Help ABM/BM to manage Inventory coordinate with other Ops colleagues to manage Stock Levels of branches & forecasting, Indenting & receipt of material for branch (as an assigned function within branch by BM). Ensure APL (Approved Preparations List) is followed by all assigned technicians & all chemical containers have original labels Ensure proper schedule of maintenance & repairs of equipment is established & followed (via JOC). Promote highest grooming standards (uniform, Safety shoes, PPEs) Encourage technicians to plan their leaves in advance to curb absenteeism Help Resolve any Grievances & IR issues of Technicians & bring to the notice of ABM/BM on day today basis Report any deviation that could impact service quality or productivity of technicians like- over commitments, recommendation regarding night service (if it is not needed),covered area mismatch, etc Do you have what it takes? If you want to be considered for this role you will need: Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desi

* Schedule and dispatch HVAC technicians for service, maintenance. * Prepare and issue work orders and service reports, quotation * Manage service contracts, AMC renewals, and warranty tracking. * Coordinate daily work schedules of technicians.

Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. Ensuring that all the resolution procedures are updated in the knowledge database / Work log Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future. Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process) Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process. Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents KEY S AND COMPETENCIES 8-10 years exp in driving the service operations. Min 8 year of experience in managing the IM and MIM processes Preferably ITIL Expert, or Min two ITIL Intermediate certified professional Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Should have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere Ability to work in shift and flexible schedule Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building & Maintaining Relationships End to end ownership for customer satisfaction through levels of support Planning and organization & working well with Virtual Team Virtual Team Management Skills Relationship Management for services and vendors interface Mandatory Skills: ITIL Incident Mgmt. Experience5-8 Years.

Key Roles & Responsibility Annual Business Planning and Review Analyse past performance and potential, draft targets for parts and service location wise with Finance Manager finalize in consultation with the Retail Business Head, monitor weekly and monthly parts consumption and plan corrective actions accordingly. Accounts Receivable Monitor status of accounts receivable with Works Manager, Manager and Retail Business Head, recommend deviation from credit policy in identified cases. Customer Satisfaction Monitor response and resolution time with respect to customer service issues, coordinate with concerned works manager for effective closure, if required coordinate between customer and regional office for resolution on certain issues. Key Account Management Monitor planned actions for identified key accounts with respect to aftermarket (parts & service) and finance issues, liaison between concerned people internally and the customers. Expansion of Service Infrastructure Identify opportunities for expansion of service infrastructure based on customer presence and potential, provide inputs for feasibility study, provide inputs for investment plan. Part Inventory and Availability Monitor first pick for parts for branches, suggest corrective actions to Parts Incharge Warranty and Service Administration Monitor number and value of claims rejected, review and seek approval as per limits, seek National Sales Heads approval for settlement of out of warranty claims. Post Sales Service Provide resolution to customer escalation cases on complaints from works managers and seek guidance and support form channel/Area/Regional Service Manager. People Management Identify manpower requirements, seek approval, coordinate with HR for recruitment and selection, create training and development plan for team and develop team competencies, prepare and review personal business plan for team members. Relevant Skills Commercials understanding of Markets & CV business (P&L). Technical and Commercial Knowledge. Leadership, Communication and People Management Skills. Customer Orientation and Negotiation Skills.

Key Roles & Responsibility Annual Business Planning and Review Analyse past performance and potential, draft targets for parts and service location wise with Finance Manager finalize in consultation with the Retail Business Head, monitor weekly and monthly parts consumption and plan corrective actions accordingly. Accounts Receivable Monitor status of accounts receivable with Works Manager, Manager and Retail Business Head, recommend deviation from credit policy in identified cases. Customer Satisfaction Monitor response and resolution time with respect to customer service issues, coordinate with concerned works manager for effective closure, if required coordinate between customer and regional office for resolution on certain issues. Key Account Management Monitor planned actions for identified key accounts with respect to aftermarket (parts & service) and finance issues, liaison between concerned people internally and the customers. Expansion of Service Infrastructure Identify opportunities for expansion of service infrastructure based on customer presence and potential, provide inputs for feasibility study, provide inputs for investment plan. Part Inventory and Availability Monitor first pick for parts for branches, suggest corrective actions to Parts Incharge Warranty and Service Administration Monitor number and value of claims rejected, review and seek approval as per limits, seek National Sales Heads approval for settlement of out of warranty claims. Post Sales Service Provide resolution to customer escalation cases on complaints from works managers and seek guidance and support form channel/Area/Regional Service Manager. People Management Identify manpower requirements, seek approval, coordinate with HR for recruitment and selection, create training and development plan for team and develop team competencies, prepare and review personal business plan for team members. Relevant Skills Commercials understanding of Markets & CV business (P&L). Technical and Commercial Knowledge. Leadership, Communication and People Management Skills. Customer Orientation and Negotiation Skills.

Key Responsibilities: • Accounts Receivable Monitor status of accounts receivable with Finance Manager, recommend deviation from credit policy in identified cases to the Business Head. In Order to minimize bad debts. • Customer Satisfaction Monitor response and resolution time with respect to customer service issues, coordinate with the team for effective resolution and closure. In Order to meet customer requirements for efficient service and repair. • Key Account Management Identify key customers biggest challenges and along with the team come-up with tailored service solutions that match their needs. Review current customers and calculate potential of each of them. In Order to ensure high levels of customer satisfaction. • Part Inventory, Availability, sales and marketing Initiate and negotiate discussions with customers on parts sale agreement based on customer requirements; get the RO/HQ team to close agreements. In Order to increase coverage in the market and ensure future sales. • Site Management Map the Area extensively to identify requirement of site services, Review services provided by technicians and support for resolution of issues, ensure parts availability and warranty claims and deliver as per standards at the site. Better service TAT, Responsiveness and EOS adherence, Competency building, DOS process, Retail excellence. In Order to ensure delivery as per standard at the site. • Workshop Administration Ensure standards at workshop are maintained, resources are utilized in an effective manner and SOP are adhered. In Order to ensure smooth running of the workshop, effective resource utilization. • Quality Management System Coordinate with other functions within aftermarket to ensure the team is trained on process and procedure so that the customer is satisfied with the services in the first instance, review non - compliance and work with team members to ensure closure of all non compliances. In Order to meet the required quality standards. • People Management Find training needs, coordinate with HR team for planning and delivery of soft skills training and technical training. Identify the competency gaps and facilitating competence development for aftermarket team. Administration of performance management process. Engaging & retaining talent. Driving Values & VGAS action plans. Making hiring decisions for any requirement in the COCO aftermarket. In Order to develop a capable and motivated team of professionals. Desired profile: • Commercials understanding of Markets & CV business (P&L) • Technical and Commercial Knowledge • Customer Orientation, Communication, Negotiation and People Management Skill

Skill required: Omnichannel - Service Desk Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Overall Purpose of Job Provide high quality Tier 1 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing tool Walk customers/ Provide navigational support on self service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimise customer complaints and escalations by providing exceptional service and call control Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Nature of HR queries to be dealt withProvide recruitment and onboarding support to new employees Updating personal records (Address, Name, emergency contact details) of the employees Helping employees process their timesheets, updating payroll records and answering paystub related questions thus ensuring that employees are compensated correctly and on time. Helping employees obtain their verification of employment Helping hiring managers in the recruitment process Manage employee grievance queries Administer or change benefits, health plans, retirement plans, etc. Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an bility to learn quickly Excellent verbal and written communication skills Typing speed 50 words per minute Educational Profile Any graduate from Govt. recognized universities Experience Profile Prior international BPO work experience preferred Freshers acceptable Non-BPO work experience would be irrelevant Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focussed Results driven High standards of Integrity Attention to detail Working Hours24 x 7 Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation