Job
Description
Lead the end-to-end design and technical delivery of ServiceNow implementations across modules such as ITSM, GRC. Define and enforce coding standards, technical design patterns, and development best practices. Architect complex workflows, integrations, and customizations using Flow Designer, JavaScript, and REST/SOAP APIs. Provide technical oversight to a team of developers and ensure high-quality deliverables through reviews and mentorship. Translate business and functional requirements into robust technical solutions with scalability and maintainability in mind. Should be able to guide team during ServiceNow version upgrades. Coordinate with stakeholders, architects, and project managers to ensure successful delivery. Participate in solution governance, security reviews, and compliance initiatives. Develop and communicate a clear vision for the Service Now Product / Services & work-flows that are aligned to the overall HSBC & Cybersecurity Service Management vision, values and goals, and inspires and engages people to create an inclusive, high performing, customer-centered culture. Set goals/objectives, share best practice and manage, monitor, coach and develop leaders/team members and others to ensure that they maximize their performance, meet the required standards, and continuously develop their capabilities and experience. Lead and encourage constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and taking prompt action to address any activities and behaviors that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers.
Functional Knowledge & Skills
Expert experience in Service Now Product / application development Demonstrated experience designing and implementing product strategy Demonstrated experience designing and developing process-based solutions Demonstrated experience building user case processes and workflows Ability to transform Business Requirement into Business Process, End to End experience of ServiceNow -based application design and implementation Well versed with class hierarchy, Updateset set hierarchy, data layer, flows, UI Action /policy, deployment, Integration, SOAP Service, implementation in ServiceNow Development methodologies like SDLC, Safe AGILE, DevOps etc. Expert in operations management from design to implementation 8"“10 years of hands-on experience in ServiceNow development and lead roles. Deep understanding of the ServiceNow platform including custom application development and system integrations. Proficient in scripting (JavaScript, Glide), integration technologies (REST/SOAP), and Flow Designer. Experience managing ServiceNow upgrades and lifecycle activities. ServiceNow certificationsCSA (mandatory), CAD, and at least one advanced domain certification (e.g., ITSM, GRC).
Mandatory Skills: ServiceNow SecOps .
Experience5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
