Service Manager

You have strong knowledge of Crushing and Screening process, Operations, and Maintenance. You manage and support the LCS & FSE team to provide technical assistance for troubleshooting, rebuilding, and repairing any crushing equipment. You assist with customer inquiries and issues related to any Metso supplied equipment. You provide help and advice to customers using Metso's products or services, investigating and solving customer problems, whether warranty or non-warranty related, including complex or long-standing issues. Additionally, you act as a technical liaison between customers, product divisions, and sales personnel. You provide training to customers" operation and maintenance teams as well as internal LCS & FSE teams. You promote the company's products and services to customers using company manuals, technical publications, and bulletins. You closely monitor and provide market intelligence. You visit customer sites and provide regular field service reports, commissioning reports, etc. You offer hands-on mechanical and electrical troubleshooting services in the field and conduct technical evaluations and analyses on component and machine failures as needed by customers or supervisors. You uphold and enforce the company's Code of Conduct in daily operations and decision-making. You possess a strong understanding of business ethics and corporate governance.,