Service Manager (Kitchen Equipments)

Industry: Commercial Kitchen & Laundry

Experience: 10-15 years

Location: Mumbai/Pune

Key Responsibilities:

• Team Management: Lead and develop the service team to ensure high performance and customer satisfaction.
• AMC & Preventive Maintenance: Plan and manage AMC and PM service schedules as per client contracts for kitchens
• Service Reporting & Documentation: Ensure accurate service reports, records, and documentation in line with client requirements.
• Client Account Management: Act as the primary point of contact for key clients at the site, taking ownership of client relationships and ensuring timely resolution of complaints.
• Supplier Coordination: Collaborate with suppliers and vendors to address and resolve technical issues related to products.
• Expense Control: Monitor and control expenses related to equipment repairs, maintenance, and spare parts to maximise profitability.
• Inventory Management: Manage inventory for spare parts and accessories across the region, ensuring optimal stock levels.
• Training Development: Create and implement training programs for service technicians to enhance their skills and efficiency.
• Product Knowledge: Maintain comprehensive knowledge of commercial kitchen equipments (hot cooking, refrigeration, cold rooms)

Skills we’re looking for:

• Proven experience with KEC/managing service operations for commercial kitchen equipment
• Electrical/Mechanical Engineering
• Strong technical knowledge of kitchen equipments, spares, and planning AMCs
• Good knowledge to read & understand kitchen layout
• Proven ability to lead a team of service engineers with a background in after-sales service
• Relevant experience with reputed QSR or hotel chains.
• Strong written and verbal communication skills

Job Types: Full-time, Permanent

Pay: ₹1,000,000.00 - ₹1,400,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• What is your notice period?
• Do you have experience in refrigeration and cold rooms?
• Do you have experience servicing hot and cold kitchen equipments?