Service Manager Home Appliances

As a skilled and highly motivated Service Manager, your main responsibility will be to oversee the repair and maintenance services for LED TV, Air Conditioners, and Washing Machines. You will play a crucial role in managing service technicians, optimizing service operations, and enhancing customer experience. - Team Leadership: You will mentor and manage service technicians to ensure top-quality service. - Service Operations: Your role involves overseeing scheduling, dispatch, inventory, and service quality. - Center Appointments: You will be responsible for appointing and managing new service centers. - Customer Satisfaction: Ensuring the highest level of customer satisfaction will be a key part of your responsibilities. - Bachelor's degree in Electronics, Electrical Engineering, or a related field. - 5-10 years of relevant experience in LED TV, Air Conditioner, and Washing Machine service, with good working experience in CRM Software. - Proven experience in a managerial or leadership role, with excellent team management and interpersonal skills. - Strong technical knowledge of LED TV, Air Conditioners, and Washing Machines. - Excellent problem-solving and decision-making abilities. - Proficiency in computer applications and service management software. - Outstanding communication and customer service skills. - Budget management experience is a plus. The client is a leading electronics and appliances service provider committed to delivering exceptional customer service. With a strong presence in the LED TV, Air Conditioner, and Washing Machine segment, they are looking for an experienced Service Manager to appoint new service centers and lead the service team to ensure the highest level of customer satisfaction. The company provides a range of benefits including cell phone reimbursement, health insurance, leave encashment, and provident fund. The work location is in person with a fixed shift schedule and performance bonuses are available.,