Service Manager

As an experienced and proactive Service Manager with expertise in solar energy systems, your role will involve overseeing the service department, ensuring timely maintenance and repairs, managing service teams, and maintaining high customer satisfaction. - Plan, coordinate, and supervise all service operations for solar PV systems, including installation support, preventive maintenance, and troubleshooting. - Manage a team of service engineers, technicians, and field staff, ensuring timely completion of service calls. - Monitor and maintain service schedules for installed solar projects (residential, commercial, and industrial). - Diagnose and resolve technical issues related to solar inverters, panels, batteries, and other system components. - Ensure compliance with safety standards, company policies, and industry regulations. - Maintain service records, warranty claims, and customer communication logs. - Coordinate with the sales, projects, and procurement teams for spare parts availability and service requirements. - Analyze service performance data to identify areas for improvement and implement corrective measures. - Train and mentor service staff on the latest solar technologies and maintenance practices. - Ensure high levels of customer satisfaction through prompt and effective service delivery. Your qualifications and skills should include: - Bachelors degree / Diploma in Electrical, Electronics, Mechanical, or Renewable Energy Engineering. - Minimum 4-6 years of service experience in the solar industry (with at least 2 years in a managerial role). - Strong technical knowledge of solar PV systems, inverters, batteries, and related components. - Excellent leadership, team management, and problem-solving skills. As for additional details of the company, there are benefits such as cell phone reimbursement, health insurance, and provident fund provided. This is a full-time job requiring in-person work at the specified location. As an experienced and proactive Service Manager with expertise in solar energy systems, your role will involve overseeing the service department, ensuring timely maintenance and repairs, managing service teams, and maintaining high customer satisfaction. - Plan, coordinate, and supervise all service operations for solar PV systems, including installation support, preventive maintenance, and troubleshooting. - Manage a team of service engineers, technicians, and field staff, ensuring timely completion of service calls. - Monitor and maintain service schedules for installed solar projects (residential, commercial, and industrial). - Diagnose and resolve technical issues related to solar inverters, panels, batteries, and other system components. - Ensure compliance with safety standards, company policies, and industry regulations. - Maintain service records, warranty claims, and customer communication logs. - Coordinate with the sales, projects, and procurement teams for spare parts availability and service requirements. - Analyze service performance data to identify areas for improvement and implement corrective measures. - Train and mentor service staff on the latest solar technologies and maintenance practices. - Ensure high levels of customer satisfaction through prompt and effective service delivery. Your qualifications and skills should include: - Bachelors degree / Diploma in Electrical, Electronics, Mechanical, or Renewable Energy Engineering. - Minimum 4-6 years of service experience in the solar industry (with at least 2 years in a managerial role). - Strong technical knowledge of solar PV systems, inverters, batteries, and related components. - Excellent leadership, team management, and problem-solving skills. As for additional details of the company, there are benefits such as cell phone reimbursement, health insurance, and provident fund provided. This is a full-time job requiring in-person work at the specified location.