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Bimal Auto Agency
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Service Manager

Service Manager

Bimal Auto Agency

3 - 7 years

0 Lacs

guwahati assam

Posted:1 day ago| Platform: Shine logo

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Skills Required

leadership team management customer relationship management performance reviews customer service data analysis communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

As a Service Department Manager, you will be responsible for leading, motivating, and managing a team of technicians and service advisors. Your role involves conducting performance reviews, creating career growth opportunities for team members, and building strong relationships with customers to address their needs promptly. Your key responsibilities will include: - Leading, motivating, and managing a team of technicians and service advisors - Conducting performance reviews and developing career growth opportunities for team members - Building and maintaining strong relationships with customers - Resolving customer complaints or issues related to service promptly and professionally - Ensuring customer satisfaction by providing timely updates on vehicle service status and necessary repairs - Preparing and submitting regular reports on service department performance, customer feedback, and vehicle service trends - Analyzing service data to identify areas for improvement and developing strategies to optimize efficiency and profitability Qualifications required for this role: - Previous experience in a managerial role within the automotive service industry - Strong leadership and communication skills - Ability to analyze data and identify areas for improvement - Customer service-oriented mindset Please note that this is a full-time, permanent position that requires in-person work at the specified location.,

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Service Manager