Service Management Lead

Job Description

Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Service Management Framework Design and Implementation Good to have skills : NA Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: The candidate should have minimum 5 years of experience in Service Management Framework Design and Implementation. As a Service Management Lead, you will be responsible for leading the delivery of various programs, projects, or managed services. Your typical day will involve coordinating projects through effective contract management and shared service coordination, while also developing and maintaining strong relationships with key stakeholders and sponsors to ensure high levels of commitment and support for the strategic agenda of the organization. You will engage in discussions that shape the direction of projects and ensure that all team members are aligned with the overall goals and objectives. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training and development opportunities for team members to enhance their skills and performance. - Monitor project progress and performance metrics to ensure alignment with strategic objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Management Framework Design and Implementation. - Strong understanding of project management methodologies and best practices. - Experience in stakeholder management and relationship building. - Ability to analyze complex problems and develop effective solutions. - Familiarity with service delivery models and frameworks. Additional Information: - The candidate should have minimum 5 years of experience in Service Management Framework Design and Implementation. - This position is based at our Pune office. - A 15 years full time education is required.