Service Head

Position Title Service Head

Department Facility and Admin

Position Description-

A Service Head, also known as a Head of Service or Service Manager, is responsible for leading and managing the service department within an organization. The service Head person in JM Jain plays a crucial role in ensuring all administrative functions run smoothly and efficiently, taking care of customer satisfaction, supporting the overall success of the business. He oversees building maintenance, repairs, safety protocols, and overall operations.

Key Responsibilities-

Maintenance and Repairs:

Overseeing scheduled maintenance, addressing repairs, installation of equipment's & appliances and ensuring the facility is in good working condition.

Safety and Security:

Implementing and maintaining safety protocols, ensuring compliance with regulations and managing security systems.

Kitchen & Food :

• Taking care of quality of food and kitchen raw material
• Managing Kitchen Staff
• Control wastage
• Maintaining hygiene & sanitation

Contractor Management:

Sourcing, negotiating and managing contractors for various facility services in the organization.

Team Supervision:

Overseeing and supervising facility staff, including cleaning, maintenance, Kitchen staff and security teams.

Customer Relations:

Building and maintaining strong relationships with customers & understanding their needs.

Key Skills:

Leadership and Management:

Strong leadership and management skills, including the ability to motivate, train and supervise the teams.

Customer Service:

Excellent customer service skills, including the ability to communicate effectively with customers and understand their needs.

Communication Skills:

Should have fair written and verbal communication skills to interact with staff, customers, and stakeholders.

Problem-solving Skills:

Strong problem-solving skills to address customer issues and improve service delivery.

Qualification / Experience:

• Min 08 -20 years' experience
• Graduation preferable in Hotel & Hospitality Industry

Job Type:

Permanent

Job Location:

Multiple locations across PAN India (Delhi, Kolkata, Ludhiana, Mumbai, Ulhasnagar, Tirupur)