Service Engineer

Job Description

A Service Engineer installs, maintains, and repairs equipment or systems to ensure optimal performance and customer satisfaction. They diagnose technical issues, provide on-site or remote support, and ensure compliance with safety and operational standards. Their work involves troubleshooting, maintenance, and repair across various industries. Key Responsibilities: Installation and Commissioning: Setting up new equipment or systems, ensuring they are correctly installed and functioning as intended. Maintenance and Repair: Conducting routine maintenance checks, troubleshooting problems, and repairing equipment to prevent or resolve malfunctions. Technical Support: Providing on-site or remote technical assistance to customers or clients, diagnosing issues, and offering solutions. Customer Service: Ensuring customer satisfaction by providing timely and effective service, addressing concerns, and building positive relationships. Documentation and Reporting: Maintaining accurate records of service activities, including repairs, maintenance, and installations. Safety Compliance: Ensuring all work is performed in accordance with safety regulations and standards. Training and Support: Educating clients on the proper use and maintenance of equipment. Skills and Qualifications: Technical Proficiency: Strong understanding of mechanical, electrical, and other relevant systems. Problem-Solving Abilities: Ability to diagnose and troubleshoot technical issues effectively. Communication Skills: Excellent verbal and written communication skills to interact with clients and colleagues. Customer Service Skills: Ability to provide excellent customer service and build strong relationships. Teamwork and Collaboration: Ability to work effectively as part of a team and collaborate with other technical professionals. Adaptability and Flexibility: Ability to adapt to changing situations and work in diverse environments. Educational Background: A bachelor's degree in a relevant engineering field (e.g., mechanical, electrical) is often required. Experience: Prior experience in a service engineering or technical support role is beneficial Job Type: Full-time Pay: ₹9,000.00 - ₹20,000.00 per month Benefits: Food provided Health insurance Internet reimbursement Paid sick time Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Quarterly bonus Willingness to travel: 75% (Preferred) Work Location: In person