Service Engineer

Company Description

Milacron is a global industrial leader specializing in the manufacturing and distribution of highly engineered and customized injection molding and extrusion solutions, along with aftermarket parts and services for the plastics processing market. With 1,900 associates worldwide, Milacron serves a diverse range of end-markets including automotive, construction, medical, telecommunications, material handling, and packaging. With nearly 60 years of expertise in plastics, Milacron maintains strong relationships with over 27,000 customers around the world.

Role Description

• To Provide End-to-end support to customers from Installation of Machines to breakdown calls, machine problems, Spare Support, Training for Machine Operating, Processing Problems, etc.
• Coordinate pre-installation requirements with customers
• Developing & Implementation of the Corrective / Preventive actions for any Machine & further ensuring the Global Action of All Machines. Responsible for troubleshooting and providing solutions to overcome the problem.
• Responsible for installation and servicing of all machines in the region.
• Providing support to customers for Mould Trials (In–house & on-site) for Machine Shipment.
• Responsible for Assembly of Machines & Machines operations at Customer Site
• Provide training to customers for the Machine Operating & Trouble Shooting of Machine Issue
• Submitting the Field return part to the factory for analysis as well as to recover the cost of warranty of the part.
• Releasing flash for parts failure.
• Ensure customer training and customer care visit.
• Generation of Spare Parts Business & Developing the Spare Parts recommendation
• Preparing & Submission of Service Report for each  machine
• Maintaining Software Backup / Hydraulics Circuits & Bill of Material on Service Portal

Qualifications

Completed full-time Diploma in Mechanical / Electronics / Plastics / Mechatronics

Experience required 4 to 6 years of machine maintenance or machine testing.