Service Engineer Merchant Automation

• Qualification:

  - B.E / Diploma in Instrumentation, Electronics, or Electrical Engineering.

• Experience:-

  0 to 2+ years of relevant experience in the Maritime industry with a proven track record.

• Reports To:

  - Team Lead

Job Overview:

As a Service Engineer in the Global Customer Support division, you will be responsible for providing technical services on Merchant Automation systems, including troubleshooting, installation, maintenance, and repair. This role requires a strong technical foundation in Marine Automation and control systems, with the ability to work on-site, offshore and travel on short notice. You will play a key role in ensuring reliable service delivery, regulatory compliance, and customer satisfaction.

Qualifications & Experience

• B.E / Diploma in Instrumentation, Electronics, or Electrical Engineering.
• 0 to 2+ years of relevant experience in the Maritime industry with a proven track record.
• Hands-on experience in Marine Automation and Control Systems.
• Good understanding of Marine Automation products, switchboards, control systems, and engines.
• Meticulous and methodical approach to case handling.
• Experience with preventive maintenance, field modifications, and fault resolution.

Skills

• Strong focus on quality and service excellence.
• Effective communication skills with proficiency in verbal and written English.
• Self-driven, proactive, and customer focused.
• Analytical and solution-oriented mindset.
• Ability to work independently as well as in a team.
• Flexibility and adaptability to demanding schedules and conditions.

Roles & Responsibilities

• Perform basic troubleshooting, installation, maintenance, and repair of designated automation equipment.
• Diagnose technical issues, evaluate options, and implement solutions effectively.
• Carry out preventive maintenance and field modifications as required.
• Maintain accurate service logs, reports, and records in a timely manner.
• Ensure clear and regular communication with customers to provide resolution and follow-up.
• Adhere to Health, Safety, Environmental, and regulatory requirements during service delivery.
• Utilize the escalation process to resolve complex customer service issues.
• Support identification of sales opportunities, including new contracts, renewals, and system upgrades.
• Collaborate with the local and regional teams to ensure efficient service delivery.
• Comply with regulatory and company standards at all times.

Travel

• Extensive travel whenever required.
• Prepared to travel on short notice.
• To possess valid travel document.
• Willingness to travel to any part of the world wherever company feels safe to travel