Service Engineer, ITI

The Service Engineer will be responsible for providing field services related to smart door lock products, including installation, troubleshooting, maintenance, and repair. This role requires extensive travel to customer sites, with a provided petrol allowance. Key Responsibilities: - Installation and Setup: Installing and configuring smart door lock products at customer locations and ensuring proper functionality post-installation. - Troubleshooting and Repair: Diagnosing and resolving technical issues promptly, providing on-site support and repairs when necessary. - Customer Support: Educating customers on product usage and maintenance, addressing queries and concerns professionally. - Maintenance and Inspections: Conducting regular preventive maintenance and inspections for optimal product performance, and maintaining accurate service records. - Reporting and Feedback: Preparing service reports post-visit, sharing insights with the team for product improvement, and providing customer feedback for continuous development. Additional Benefits: - Petrol allowance for field travel. Qualifications and Skills: - Diploma or Bachelor's degree in Engineering, Electronics, or a related field. - Experience in servicing smart lock products or similar devices is preferred. - Strong technical and problem-solving skills. - Excellent communication and customer service abilities. - Willingness to travel extensively. Work Environment: - Field work involving regular travel to customer locations. Job Type: Full-time Willingness to travel: 25% (Preferred) Work Location: In person,