Service Engineer

Job Title: Service Engineer Company: Hexa Plast Industries Pvt. Ltd. Location : Vatva GIDC Ahmedabad] Department: Service & Maintenance Reporting To: Service Manager / Technical Head Job Summary: The Service Engineer is responsible for installation, maintenance, troubleshooting, and after-sales support of plastic testing equipment manufactured by Hexa Plast Industries Pvt. Ltd. This includes both in-house support and field visits to customer sites across India and abroad. Key Responsibilities: Perform installation and commissioning of machines at client locations. Provide technical support to customers via phone, email, or on-site visits. Diagnose and troubleshoot electrical, mechanical, and software issues in equipment. Maintain service reports and documentation of all work done. Train customers on proper operation and maintenance of equipment. Coordinate with the R\&D, production, and QA teams for resolving major technical issues. Maintain tools, calibration equipment, and service parts inventory. Ensure high customer satisfaction by providing timely and efficient support. Follow company protocols and safety standards during field visits. Assist in upgrading software or firmware of installed systems as required. Travel extensively across India and occasionally internationally if needed. Required Skills: Good understanding of electro mechanical systems and PLC-based machines. Strong problem-solving and analytical abilities. Hands-on experience in reading electrical diagrams and machine drawings. Basic knowledge of automation systems, sensors, and controllers. Excellent communication and customer handling skills. Ability to work independently and under pressure. Qualifications: Diploma / B.E. / B.Tech in **Electrical / Electronics / Mechanical Engineering. 1-3 years of experience in a similar role (Freshers with good skills may also apply). Willingness to travel extensively. Salary: As per company standards and candidate’s experience. Other Benefits: TA/DA during travel, mobile allowance, annual performance bonus..