Service Engineer

Job Position:

Purpose:

Responsibilities

· To perform planned, preventive, corrective maintenance implementation on devices according   to Heidelco device recommendations.

· Performs installation & basic Knobology training to the end users.

· Service sales activity including sales of CP according to the targets defined.

· Administration work including follow up on Accounts receivables and documentation in the assigned

areas.

· Feedback on product quality found in the field to the Service Management.

· Provides sales support for conferences, exhibitions, demos, workshops etc.

Additional roles:

Educational Qualifications

• Education:

  Diploma or graduate engineering or Science degree from recognized institutions.

• Related Experience:

  0-2 years of experience in the capacity of Field Service Engineer/ Senior Service Engineer/ Senior Field Service Engineer

• Skills, Special Competencies or Certifications:

  Language: English & Local Language

• IT skills

  : Service specific IT tools

• Additional Skills:

  Communication, Time Management

• Process Management:

  Training, Cope with complexity, Integrated Management, Departmental list of core procedures, Complaint handling

• Additional Requirement:

  Strict adherence to Heidelco code of conduct.