Service Engineer For FIS Quantum & FIS Echos

About the Opportunity

Operating in the Financial Technology and Enterprise IT Services sector, our organization is a key player in delivering advanced payment solutions and financial systems. Focused on precision and innovation, we support critical operations for global financial institutions by maintaining robust technology platforms. Joining our dynamic on-site team in India, you will play a pivotal role in ensuring operational excellence and seamless service delivery.

Role & Responsibilities

• Provide end-to-end technical support and on-site service for the deployment, maintenance, and troubleshooting of FIS Quantum and FIS Echos platforms.


• Coordinate installations, system upgrades, and performance optimization in close collaboration with cross-functional teams.


• Diagnose and resolve hardware and software issues to ensure minimal disruption to client operations.


• Conduct regular system checks, monitor performance, and ensure compliance with industry standards and best practices.


• Document technical processes and provide clear, actionable support guidelines and knowledge base contributions.


• Manage service escalations and deliver timely, on-site customer support to meet established SLA targets.

Skills & Qualifications

• Must-Have: Proven experience with FIS Quantum, FIS Echos, or similar financial service platforms.


• Must-Have: Strong technical troubleshooting skills along with hands-on experience in hardware, networking, and IT system architecture.


• Must-Have: Excellent communication and interpersonal skills with a track record in client-facing roles.


• Must-Have: Ability to work on-site in India and adapt to dynamic work environments.


• Preferred: Relevant certifications in hardware, networking, or IT systems management.


• Preferred: Experience with service management tools and process optimization methodologies.

Benefits & Culture Highlights

• Competitive remuneration package with performance-based incentives.


• Collaborative, fast-paced environment that values innovation and continuous improvement.


• Opportunities for professional training and career advancement in a leading tech-driven organization.