Service Engineer

About the Company

Founded in 1953, Helmut-Fischer Group (with its global headquarters located at Sindelfingen, Germany) offers high precision products for coating thickness measurements, material analysis, material testing and microhardness. Helmut Fischer is active around the globe with 22 Fischer subsidiaries including India and sales offices in all key industrialized countries. The high-quality level of Helmut Fischer instruments is driven through the co-operation with demanding partners. Helmut Fischer instruments are used with great success in all the technical fields in industry and research. Fischer India offers its customers the global advantage of its parent company with local expertise. We are the most experienced leader in this field as it has more than 50 years of competency and knowledge built since its inception in 1953.

For more information visit us at https://www.helmut-fischer.com/en/india/

About the Role

To achieve complete customer satisfaction by carrying out service activity of entire product range offering of the company in assigned region i-e South region. Job involves travel outside the allocated territory based on customer requirements and company needs.

Responsibilities

• Primarily responsible for customer satisfaction.
• Service at any hour of the day should be implemented.
• To carry out service activity of entire product range of the company by attending the breakdown calls, carrying out preventive maintenance schedules and ensuring maximum uptime of the products.
• Total customer satisfaction should be his credo.
• Responsible for the after sales support to customers in both Industrial and Jewellery segments in entire South region or other parts of the country.
• To carry out service activity at an optimum level to run the business of the Company in profitable manner.
• Maintain optimal outstanding and inventory of spares under agreed norms.
• To identify market needs and new opportunities and input to the Company head office.
• Establish key contacts with top management in Key Accounts.
• To be team player and work towards achieving company’s set goals and targets.

Qualifications

• Diploma /Engineer in Electronics/ Instrumentation /Industrial Electronics.

Required Skills

• Service experience of industrial products and exposure to industrial customer base relevant experience with the XRF or testing equipment industry preferred.
• Excellent Technical know-how and clarity of theoretical principles.
• Hands on attitude, eager to learn new things, problem solving bent of mind.
• Ability to resolve customer complaints either by self or by seeking help from superiors or colleagues.
• Affinity for traveling, desire to encounter challenges and accept the same.
• Team player & techno savvy, high ethical principles.
• Computer literate.
• Should be well versant with spoken and written English language.
• Knowledge of local languages like Kannada and Hindi will be preferred.

Preferred Skills

• Total experience: 2-3 years.
• Age: Around 25 - 30 Years.

Pay range and compensation package

You can expect interesting and future oriented working environment. You can implement and experiment with new ideas and your experience can be applied in a growing company. Your compensation will be performance based, according to your knowledge, skills and achievement of budgeted targets.

Equal Opportunity Statement

Helmut Fischer is committed to diversity and inclusivity in the workplace.