Service Engineer

Job Summary:

We are seeking a dedicated and skilled Service Engineer to join our Service & Support team. The role involves installation, calibration, maintenance, and troubleshooting of dairy milk collection and measurement equipment across various client locations, including local and out-of-state territories.

Key Responsibilities:

Installation & Maintenance:

• Plan and execute installation of FATSCAN, AMCU, DPMCU, and solar-based DPMCU systems.
• Perform calibration before installation.
• Maintain machines at milk collection centres, cooperative dairy unions, and dairies.
• Monitor and optimize spare part usage at MCCs.

Service & Support:

• Attend service calls from supervisors, HODs, zonal in-charges, and managers.
• Resolve complaints and troubleshoot issues on-site or remotely.
• Provide timely service and support to clients across assigned territories.
• Submit installation reports and daily status updates.

Client Interaction:

• Communicate with clients via email and phone.
• Provide demos and training to clients, engineers, and dealers.
• Participate in technical discussions with clients and internal teams.

Repair & Troubleshooting:

• Diagnose and repair faulty equipment.
• Identify and check faulty spare parts.
• Offer basic telephonic support and solutions.

Qualifications:

• Education: Diploma/ITI/B.E. in Electrical, Instrumentation, EC, EEE, ECE, Computer Engineering.
• Experience: Freshers and experienced candidates in service engineering or dairy technology are welcome.

Skills & Requirements:

• Proficiency in Gujarati, Hindi (English is optional).
• Must own a vehicle and possess a valid driving license.
• Willingness to travel extensively (up to 90%).

Job Type: Full-time

Pay: From ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Location:

• Visnagar, Gujarat (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person