Service Engineer (Customer Support - DG Sets) @ Nagpur

SV Management Consultants

4 - 7 years

5 - 7 Lacs

Nagpur

Posted:2 days ago| Platform:

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Skills Required

Customer Support After Market Service DG Sets Customer Complaints warranty cost reduction Customer Satisfaction Warranty Claims OEA Diesel Generator Complaint Handling Service Engineering Ppr Amc dealer claim Engine Dealer Development

Work Mode

Work from Office

Job Type

Full Time

Job Description

Kindly share your resume on sv11@svmanagement.com

Job Purpose:

Main Accountabilities

Operations

On time restoration of engine / DG sets in coordination with respective service dealers.
Ensure execution of AMC (Annual Maintenance contracts) as per agreement.
Guide dealer technicians on trouble shooting. Providing Field training to dealer technicians. Handling customer complaints
Processing dealer warranty / Free service claims, Raise online PPR (Product Performance Report) for warranty claim value
Dealer Score Card Audit (Service Mtkg, Service Initiatives, HR initiatives, Branding)
Dealer Parts MSL (Minimum Stock Level) Audit, Conducting Service Campaign
Work on dealer viability improvement, Meet Customer satisfaction targets of the region. Support for warranty cost reduction.

New Product Stabilization

Monitor & appraise new product performances to internal teams (Program, PD, Mfg) through Product Quality Review Meetings.
Carryout field retro-fitments and modifications to improve product performance and customer satisfaction.

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