Service Engineer (AHU/HVAC)

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Our Client, a leading AHU & HVAC Products Manufacturing company requires a Service Engineer(AHU/HVAC) for Mumbai Location.

Position

Experience:

Location:

Qualification:

Salary:

Office time:

Job Role:

Summary: Service Engineer

The Service Engineer will supervise the assembly and installation of AHUs at client premises, manage after-sales service requirements, and ensure customer satisfaction. The ideal candidate will have a strong technical background in AHU installation and commissioning, excellent customer service skills, and the ability to build positive relationships with clients.

Key Responsibilities:

Supervision and Coordination:

• Oversee the assembly and installation of AHUs at client sites.
• Ensure all installations comply with company standards and client specifications.
• Manage timelines and resolve any on-site issues.

Site Status Updates:

• Monitor and document daily site activities and progress.
• Prepare and submit daily site status reports to the Project Manager and other stakeholders.
• Identify and report any potential issues or delays promptly.
• Ensure LD is not levied and extra claims are approved through regular, written communication.

Customer Service and After-Sales Support:

• Serve as the primary point of contact for after-sales service requirements.
• Handle customer calls and address any service-related issues promptly.
• Provide training to customers on the operation and maintenance of AHUs.

Customer Relationship Management:

• Create and maintain a positive image of the company among existing customers.
• Develop strong relationships with clients to ensure repeat business and referrals.
• Collect appreciation letters from satisfied customers as testimonials for the company's service quality.

Technical Expertise:

• Utilize in-depth knowledge of AHU installation and commissioning to provide expert guidance and support.
• Troubleshoot and resolve any technical issues that arise during and after installation.

Documentation and Reporting:

• Maintain detailed records of service calls, installations, and customer feedback.
• Prepare regular reports on service activities, customer satisfaction levels, and any areas for

improvement.