Service Desk Management

Role & responsibilities

As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, engaging in discussions to enhance service delivery, and ensuring that all systems operate smoothly to support business functions effectively. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in documenting processes and solutions to enhance team knowledge.- Engage with users to understand their issues and provide timely resolutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with ticketing systems and customer relationship management tools.- Strong understanding of troubleshooting techniques and methodologies.- Familiarity with incident management processes and best practices.- Ability to communicate effectively with diverse teams and stakeholders. Additional Information: - The candidate should have minimum 1 years of experience in Service Desk Management.