Service Desk Management

Face-to-Face Interview Drive on 13th December

We are looking for enthusiastic individuals who can act as a key bridge between clients and the applications they use, ensuring seamless support and service excellence.

Title:-Service Desk Management

Location:

Work Model:

Roles & Responsibilities:

• Provide Level 1 (L1) Technical Support through the IT Service Desk.
• Assist users in troubleshooting and resolving technical issues efficiently and effectively.
• Log and document client interactions, issues, and resolutions in the ITSM tool.
• Collaborate with team members to improve service delivery and enhance overall client experience.
  

Professional & Technical Skills:

• Solid understanding of incident management processes.
• Good at ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems.
• knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting.
• Understanding of Service Level Agreements (SLAs) and ticket lifecycle.
• Supporting remote users and using remote troubleshooting tools.
  Excellent verbal communication skills with a neutral accent.
• Strong written communication skills, including proper email etiquette.
• Effective problem-solving and analytical skills.
• Strong customer service orientation.
• Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.
  

Support Type & Working Hours:

• Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools.
• Flexibility to work in different shifts as per roster is essential.
• Work Schedule: Five-day work week, with weekly offs determined by the shift roster.
  

Additional Information:

• Experience: Fresher to 1 years in IT Service Desk or Technical Support.
• Location: Position is based at our Bangalore office.
• Educational Qualification: Minimum 15 years of full-time education is mandatory
  

11th Dec to 8907079864 or svenugopal@primusglobal.com