Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in bengaluru
>
eJAmerica
>
Service Desk Lead

Service Desk Lead

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

eJAmerica

8 - 10 years

0 Lacs

bengaluru karnataka india

Posted:12 hours ago| Platform:

Apply

Skills Required

service leadership training schedule support escalation metrics collaboration resolve development software servicenow

Work Mode

On-site

Job Type

Full Time

Job Description

Team Leadership & Management
Lead and manage command Center & helpdesk staff, including hiring, training, and performance evaluations
Set and monitor customer service standards and KPIs
Schedule shifts and ensure adequate coverage
Technical Support Oversight
Ensure timely and accurate resolution of technical issues
Act as an escalation point for complex or critical incidents
Maintain high levels of customer satisfaction
Process & System Improvement
Develop and implement Command Center, helpdesk policies, procedures, and best practices
Monitor helpdesk metrics and generate daily/weekly/monthly performance reports
Recommend and implement improvements to enhance efficiency
Collaboration & Communication
Liaise with other IT teams (e.g., infrastructure, application support) to resolve cross-functional issues
Provide feedback to internal teams such as product development or service delivery
Communicate technical information clearly to non-technical users
Required Qualifications
8-10 years of experience in IT support/helpdesk roles, with at least 1–2 years in a supervisory capacity
Strong technical background in hardware, software, and networking
Experience with Command Center & helpdesk software (e.g., ServiceNow, Genesys Cloud, SolarWinds)

More Jobs at eJAmerica

SAP BW/BI Developer-HANA

Mumbai, Maharashtra, India

3.0 - 3.0 yrs

Salary: Not disclosed

SAP/Oracle SME (Freelance)

India

10.0 - 10.0 yrs

Salary: Not disclosed

Azure WVD Specialist – Multiple Levels (Lead, SME, L1 Support)

India

8.0 - 8.0 yrs

Salary: Not disclosed

Device Management & OS and Security Specialist -Intune and MDM

Bangalore Rural, Karnataka, India

8.0 - 10.0 yrs

Salary: Not disclosed

SAP/Oracle SME (Freelance)

India

10.0 - 10.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

eJAmerica

IT Services and IT Consulting

Irvine California

Login to

Please Verify Your Phone or Email

Confirm Action

Service Desk Lead