Service Desk Lead

HTC Global Services

8 years

0 Lacs

hyderabad telangana india

Posted:3 days ago| Platform:

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Skills Required

service support leadership vpn networking servicenow communication management itil healthcare

Work Mode

On-site

Job Type

Full Time

Job Description

About the Role:

Seeking a highly skilled Service Desk Lead with an experience of 8 years to join our dynamic team.

Requirements

Must have 5–8 years of experience in IT Service Desk or Technical Support, with at least 2 years of experience in a leadership or supervisory role.
Mandatory hands-on experience in supporting Windows OS, Mac OS, Active Directory, MS Office 365, VPN, basic networking and ITSM tools such as ServiceNow, Remedy or similar.
Proven experience in managing SLAs, KPIs, escalations and team performance.
Sound understanding and excellent communication and stakeholder management skills, both verbal and written.
Should have experience working in a 24x7 rotational support environment.
Preferred certificate includes ITIL Foundation certification.
Prior experience managing support for US clients is preferred.
Familiarity with Healthcare or clinical applications support is desirable.

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