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Pes Hr Services
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Service Desk L2

Service Desk L2

Pes Hr Services

1 - 4 years

|

4 - 8 Lacs

Noida Uttar Pradesh India

Posted:2 days ago| Platform: Foundit logo

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

Provide technical support for operating systems, MS Office, and Outlook-related issues
Troubleshoot and resolve issues related to antivirus and DLP (Data Loss Prevention) tools including proxy agents
Prioritize and handle incidents, service requests (SR), and change requests (CR) using the helpdesk ticketing tool
Utilize incident management tools to log, track, and close issues efficiently
Communicate effectively with end users, ensuring clarity and professionalism in support interactions
Escalate unresolved issues to the appropriate teams while maintaining ownership of the incident
Ensure timely resolution in line with defined SLAs and IT support best practices

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