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Service Desk L2 Pes Hr Services

1.0 - 4.0 years

4 - 8 Lacs

Noida, Uttar Pradesh, India

On-site

Provide technical support for operating systems, MS Office, and Outlook-related issues Troubleshoot and resolve issues related to antivirus and DLP (Data Loss Prevention) tools including proxy agents Prioritize and handle incidents, service requests (SR), and change requests (CR) using the helpdesk ticketing tool Utilize incident management tools to log, track, and close issues efficiently Communicate effectively with end users, ensuring clarity and professionalism in support interactions Escalate unresolved issues to the appropriate teams while maintaining ownership of the incident Ensure timely resolution in line with defined SLAs and IT support best practices

Posted 3 months ago

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