Service Desk Engineer

Hexaware Technologies

0 years

5 - 7 Lacs

india

Posted:3 hours ago| Platform: GlassDoor logo

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Skills Required

service resolve servicenow jira support server software compliance security

Work Mode

On-site

Job Type

Full Time

Job Description

Provide Level 1 & Level 2 support for IT-related issues via phone, email, or ticketing system.
Manage and resolve incidents using ticketing tools (e.g., ServiceNow, Jira, Remedy).
Perform user account management in Active Directory (create, modify, disable accounts, password resets, group policies).
Troubleshoot and support Windows OS (Windows 10/11, Windows Server) including desktop, laptop, and peripheral devices.
Install, configure, and maintain software applications and updates.
Escalate complex issues to higher-level support teams when necessary.
Document solutions and maintain a knowledge base for recurring issues.
Ensure compliance with IT policies, security standards, and SLA timelines.

Job Type: Full-time

Pay: ₹500,000.00 - ₹700,000.00 per year

Application Question(s):

Total Years of experience
How soon can you join? (Notice Period)
Are you willing to work on rotational shifts? (Day/Mid/Night)
Current CTC?
Expected CTC?

Work Location: In person

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