Service Desk Engineer

As a Technical Support Representative at our company, you will serve as the first point of contact for customers seeking technical assistance over the phone, email, or chat. You will be responsible for performing remote troubleshooting using diagnostic techniques and tools, as well as asking pertinent questions to determine the best solution based on the issue and details provided by customers. Additionally, you should be open to working in rotational shifts in a 24/7 support environment. Key Responsibilities: - Serve as the first point of contact for customers seeking technical assistance - Perform remote troubleshooting through diagnostic techniques and tools - Determine the best solution based on the issue and details provided by customers - Be open to working in rotational shifts in a 24/7 support environment - Possess good communication skills (written/verbal) with the ability to deal with users at all levels in the organization and have a customer service orientation Qualifications Required: - 1 to 3 years of experience in a similar role If you are looking to join our team, please send your application to careers@cognisive.com.,