Posted:9 hours ago|
Platform:
On-site
Full Time
✅ Handle escalated technical issues from L1 support
✅ Ensure timely ticket resolution within SLA
✅ Maintain compliance with quality standards and company policies
✅ Deliver outstanding customer experience and maintain CSAT
✅ Update worklogs and follow escalation processes
✔ Excellent communication skills with international voice support experience
✔ Strong troubleshooting for:
➕ Telecom experience (added advantage)
HCLTech
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