Posted:2 weeks ago|
Platform:
On-site
Full Time
management
• Acting as a first point of contact for users and customers.
• Categorizing and recording queries
• Advising users on the appropriate course of action.
• Monitoring issues from start to resolution.
• Escalating unresolved problems to a higher level of support, if needed.
• Logging issues and resolutions, tracking trends
• Time management skills to multitask and adhere to SLAs.
• Problem-solving skills around analyzing issues, critical thinking, creativity, and
finding solutions quickly.
• Communication skills to explain technical concepts in ways users can readily
understand and for interacting with team members.
ThoughtSol Infotech Pvt. Ltd
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