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Alp Consulting Ltd.
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Service Desk Associate

Service Desk Associate

Alp Consulting Ltd.

6 - 8 years

0 Lacs

pune maharashtra india

Posted:1 month ago| Platform:

Apply

Skills Required

service troubleshooting communication itil support monitoring automation scripting

Work Mode

Remote

Job Type

Full Time

Job Description

Role Name: Developer

Role Description:

We are looking for experienced Service Desk Associates with a strong background in supporting large enterprise customers. The ideal candidate will have hands-on experience in infrastructure and application support.

Competencies:

IT IS – Service Desk

Experience:6 to 8 years

Essential Skills:

Proven experience as a Service Desk Associate supporting large customers
Strong knowledge of infrastructure and application support
Ability to handle high-volume service requests and incidents
Excellent troubleshooting and problem-solving skills
Strong communication and customer service abilities

Desirable Skills:

Advanced understanding of ITIL processes
Experience in remote support and monitoring tools
Exposure to automation or scripting for service desk operations

Location:

India – Pune

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