Service Desk Associate

Tata Consultancy Services

2 - 4 years

0 Lacs

noida uttar pradesh india

Posted:1 week ago| Platform:

Apply

Skills Required

service communication technology network support security reports itil management regulations data

Work Mode

On-site

Job Type

Full Time

Job Description

Exp: 2 to 4years

Location: Noida

Must Have Skills

Strong communication skills to handle global customers
Prior Service Desk Experience
Strong technical knowledge of information technology systems and infrastructure
Knowledge of MS office/O365
Basic knowledge of L1 troubleshooting
Basic understanding of Network components
Categorize and record reported queries and provide solutions
Acting as a point of contact to support service users and customers
Monitor issues from start to resolution
Escalate, if needed, unresolved problems to a higher level of support
Provide essential online security advice and support 24x7 rotational shifts
Being accountable for resolving the incidents via workaround or permanent fix
Ensuring assigned reports are maintained and up-to-date
Knowledge of ITIL framework
Practical Knowledge of an ITSM tool

Good To Have

Understanding of Incidents, mitigation, and incident response frameworks
Experienced in communicating with senior management and executives
Knowledge of relevant laws and regulations related to incident response and data privacy
Ability to stay calm under pressure and make sound decisions in crisis situations
Basic knowledge of Ivanti Service Manager tool.
Knowledge of Active Directory
Knowledge of SCCM

More Jobs at Tata Consultancy Services

Tcs Hiring For GRC , Pan India

Pune, Bengaluru, Mumbai (All Areas)

7 - 12 yrs

INR 9 - 19 Lacs

Java / Spring boot with API Developer

Pune

5 - 10 yrs

INR 9 - 19 Lacs

SAP PP and QM Consultant

Pune

4 - 9 yrs

INR 8 - 18 Lacs

SAP BTP Consultant

Pune

4 - 9 yrs

INR 9 - 19 Lacs

Customer Service Associate

Pune

1 - 6 yrs

INR 1 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.