Service Desk Associate

Infosys BPM

0 - 1 years

0 - 4 Lacs

pune

Posted:1 month ago| Platform:

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Skills Required

l1 support technical support service desk

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities :

Provide technical support to customers through phone, email, or chat regarding software products and services.
Troubleshoot issues with software applications, identify root causes, and escalate complex problems when necessary.
Document customer interactions using CRM software for accurate tracking and reporting purposes.
Collaborate with internal teams to resolve customer complaints and improve overall customer satisfaction.

Job Requirements :

0-1 year of experience in a similar role (customer-facing or technical support).
Strong communication skills for effective interaction with customers over various channels (phone, email, chat).
Basic knowledge of computer hardware, operating systems, and common software applications.
Ability to work independently in a fast-paced environment with multiple priorities.

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