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Service Desk analyst

Service Desk analyst

Potentiam Offshore Services

2 - 5 years

5 - 15 Lacs

Bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

Service Desk Itil V3 ERP ITSM legal applications Application Support support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Essential skills: Proactive, positive, self-starter and team player with a skill of continually improving processes Ability to work in a team-based, collaborative environment and a passion for contributing to the creation of a world class customer success function Track record of working in a customer-facing environment Ability to digest complex data and relay it to users in a manageable, clear and concise way Excellent presentation and meeting facilitation skills including small to medium groups Experience in Customer Service is essential. Experience of operating in high pressure and fast-moving environments Excellent organisational skills. Service Level and Customer experience level Management experience Good computer skills and the ability to use business support software and ITSM tools. Strong teamwork skills and attention to detail. Advantageous skills: Experience with Freshdesk Experience with Topdesk Experience with Connectwise Experience working in the legal sector Experience with Service Now

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Service Desk analyst

Bengaluru

2.0 - 5.0 yrs

INR 5 - 15 Lacs

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Potentiam Offshore Services

www.potentiamoffshoreservices.com

Outsourcing

Port City

150 Employees

5 Jobs

Key People

John Doe

CEO
Jane Smith

CTO
Emily Johnson

CFO

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