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Net2Source (N2S)
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Service Desk Analyst

Service Desk Analyst

Net2Source (N2S)

2 - 4 years

|

0 Lacs

Bengaluru Karnataka India

Posted:10 hours ago| Platform:

Apply

Skills Required

service duration troubleshooting mobile cisco networking messaging vpn mdm ip management

Work Mode

On-site

Job Type

Contractual

Job Description

Title: Service Desk Analyst

Location : Bangalore/ Hyderabad

Duration: 6-12 Months Contract

Responsibilties :

2-4 years of relevant experience in troubleshooting technical issues related to Desktops, laptops, mobile devices, Cisco Phones.
In depth understanding of virtual computers hosted via ESX servers and experience in configuring and troubleshooting them.
Understanding on Active Directory, Networking, Messaging and Hardware necessary.
Advanced troubleshooting experience in Microsoft Office applications suite including Teams, O365.
Experience in troubleshooting issues related to VPN, RSA SecurID, Corporate applications on Mobile devices through any MDM service.
Experience in troubleshooting issues related to Cisco Phones, IP Phones, Jabber, Zoom.
Incident Management knowledge, experience with Turrets will be added advantage.

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