Service Desk Analyst 2

Intuit

4 - 7 years

12 - 16 Lacs

bengaluru

Posted:4 days ago| Platform:

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Skills Required

python it asset management onsite support customer service dns operating systems dlp zoom it service desk mac dfs excel tableau active directory encryption written communication vpn microsoft windows slack file server dhcp communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Act as the front-end contact for internal employees, including senior executives, regarding IT issues and queries via phone, email, chat, and in-person.
Take ownership of customer issues, follow up on their status, and communicate progress in a timely manner.
Provide advanced-level support to end-users on workforce, business applications, and collaboration tools such as MS Office, Zoom, Slack, backup, Office 365, Google Workspace, MDM Solution, Cloud PC, and IT Asset Management.
Proactively solve customer problems by facilitating self-help articles, involving SMEs, or connecting with multiple teams.
Document various innovative ideas, operational process documents, new processes, and procedures (SOP documents, setup documents, runbooks).
Support and manage small and mid-sized AV events.
Mentor junior colleagues and peers from a technical perspective.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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