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Service Desk Agent II

Service Desk Agent II

3 - 8 years

|

3 - 7 Lacs

Posted:5 days ago| Platform:

Apply

Skills Required

outbound windows os networking conflict resolution microsoft applications voip healthcare customer service ccna technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Serve as an escalation point for Level 1 agents on complex technical issues.
Troubleshoot and resolve incidents related to networking, VoIP, Microsoft applications, and business systems.
Document and track detailed ticket activities until resolution.
Collaborate with teams to diagnose and resolve recurring technical issues.
Create knowledge base entries for repeatable solutions.
Make outbound calls to customers as part of incident resolution.
Monitor system alerts and proactively address potential issues.

Education & Certifications:

High School diploma required.
ITIL Foundations Certification is required.
CompTIA Net+, CCENT preferred.
CCNA desired.

Experience:

3+ years of experience in a Service Desk or technical support environment.

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