Service Delivery Ops Team Lead

Job Description

Skill required: Employee Services - Employee Data Process Design Designation: Service Delivery Ops Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementThe design of employee data processes to manage employment data, records and transactions using standard technologies and processes. What are we looking for 3+ years of team handling experience 6+ years of Extensive and demonstrable experience Comp & Benefits/ER/GM/Performance management experience Experience of working on HCM system. Proven track record of leading HR Operations team. 4+ years of Client / stakeholder engagement in outsourcing environmentResilient and able to work under pressure Attention to detail & quality driven in communications and all system transactionsEnglish language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensiblyAnalytical and problem-solving skillsContinuous improvement mindset & Proficiency in Business Excellence PracticesStrong MS Office and Excel skills Resilience and ability to work under pressure"Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. "Team Work & collaboration. Basic Leadership and coaching skillsWilling to work in flexible shifts & in weekendsVersant score should be 62Passing the psychometric test a mustWork from Office - MandatoryNew process transitionExperience in HRO set up for multi- country supportMulti-cultural awareness Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation