Service Delivery Ops Associate Manager

Job Description

Skill required: Network Planning & Engineering - Network Analytics Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveLooking for a candidate who has expertise in Networking and has good knowledge on fundamentals of Network, concepts like OSI Model and ProtocolsThis team you will be a part of works on Network Analytics and helps provide operators and enterprises with a deep understanding of the network, enabling smarter, data-driven decisions. What are we looking for? Client and Stakeholder Management Performance Management Skills Good Communication & Presentation skills Problem-solving skills Detail orientation Analytical & Process Improvements Agility for quick learning Results orientation Prioritization & Assignment of workload Ability to identify risks and Escalate in a timely manner In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture & other internal stakeholders You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would need oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts. Performance Management of the team is the key responsibility on this role to identify and resolve performance related issues. Reporting of daily, weekly, and monthly performance to key stakeholders including the clients Reporting employee related issues to key stakeholders including the HR Reps post a discussion with Operations manager / supervisors. Ensuring key deliverables / Metrics are met on a daily, Weekly & Monthly basis. All issues impacting deliverables are highlighted to Clients and Internal stakeholders. Review, identify and escalate any risks to the business from Technology, People, Process & Perform Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation