Posted:None|
Platform:
Work from Office
Full Time
Job Title: Service Delivery Manager (ASDM / SDM)
Department: SDM
Responsibilities:
- Oversee the service delivery operations
- Ensure efficient and effective delivery of services to customers
- Monitor and analyze service performance metrics
- Identify areas for improvement and implement necessary changes
- Collaborate with other departments to resolve customer issues
- Stay updated on industry trends and best practices
- Provide regular reports and updates to the reporting manager
Requirements:
- Bachelor's degree in a relevant field
- Proven experience in service delivery management
- Strong leadership and communication skills
- Excellent problem-solving abilities
- Ability to work well under pressure and meet deadlines
- Knowledge of banking operations and regulations is mandatory
- Proficiency in Microsoft Office Suite
Indusind Bank
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