Service Delivery Manager

2 - 6 years

3 - 5 Lacs

Posted:None| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Service Delivery Manager (ASDM / SDM)

Department: SDM

Responsibilities:

- Oversee the service delivery operations

- Ensure efficient and effective delivery of services to customers

- Monitor and analyze service performance metrics

- Identify areas for improvement and implement necessary changes

- Collaborate with other departments to resolve customer issues

- Stay updated on industry trends and best practices

- Provide regular reports and updates to the reporting manager

 

Requirements:

- Bachelor's degree in a relevant field

- Proven experience in service delivery management

- Strong leadership and communication skills

- Excellent problem-solving abilities

- Ability to work well under pressure and meet deadlines

- Knowledge of banking operations and regulations is mandatory

- Proficiency in Microsoft Office Suite

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Indusind Bank logo
Indusind Bank

Banking and Financial Services

Mumbai

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