22 Service Manager Jobs

Basic/ Essential Qualifications. Demonstrated analytical skills. Expertise at MS Office applications like Excel, PowerPoint and Word. Understanding of financial markets and products. Desirable Skillsets/ Good To Have. Support Global Markets Lead Service Managers with the day-to-day oversight of the delivery of their Third-Party Service Provider (TPSP) services.. Ensure that TPSP services are fully set up in Process Unity, the Procurement system, for Service Delivery Management.. Analyse TPSP service MI, prepare materials for and support Lead Service Managers with conducting TPSP service reviews.. Support the Lead Service Manager with the management of TPSP service incidents.. Identify continuous improvement opportunities for TPSP services, based on findings in contract review, and host continuous improvement sessions with the Lead Service Manager and TPSP. Document areas of improvement on a Continuous Improvement Plan.. Provide assurance of TPSP-operated controls by evaluating control assessments against agreed controls assurance plans.. Produce and maintain evidence materials in Process Unity for service management activities required by the TPSP Service Delivery Management Standard.. Manage changes to TPSP contracts through the change governance process.. Maintain TPSP service knowledge documentation.. Track assets and IP made available to TPSPs and agree inventory regularly.. Report software usage to Supplier Manager for licence management purposes. This role will be based out of Candor TechSpace, Noida. Purpose of the role. To enable the success of senior executives by helping executives navigate complex challenges, make informed decisions, and achieve their goals..

We enable you to bring out your best at SAP with a company culture focused on collaboration and a shared passion to help the world run better. Our daily focus is on laying the foundation for the future, creating an inclusive workplace that values differences, offers flexibility, and is aligned with our purpose-driven and future-focused work ethos. Join a highly collaborative and caring team environment that emphasizes learning and development, recognizes individual contributions, and provides a range of benefit options. SAP's innovations benefit over four hundred thousand customers globally, enabling them to work more efficiently and leverage business insight effectively. While initially renowned for ERP software, SAP has evolved into a market leader in end-to-end business application software, offering services for database management, analytics, intelligent technologies, and experience management. As a cloud company with over two hundred million users and a global workforce of more than one hundred thousand employees, we are committed to a purpose-driven approach, with a strong emphasis on collaboration and personal development. By connecting industries, people, and platforms worldwide, we ensure that every challenge receives the solution it needs. Discover your potential and excel at SAP. Our inclusive culture, focus on health and well-being, and flexible working models ensure that every individual, irrespective of background, feels valued and empowered to perform at their best. We believe in the strength derived from the unique capabilities and qualities each person brings to SAP. Through investing in our employees, we aim to instill confidence and support everyone in realizing their full potential, fostering a more equitable world. SAP proudly upholds equal opportunity in the workplace and is an affirmative action employer. We are dedicated to Equal Employment Opportunity principles and offer accessibility accommodations to applicants with physical and/or mental disabilities. If you require assistance or accommodation while applying for a position at SAP, please reach out to our Recruiting Operations Team at Careers@sap.com. For SAP employees, only permanent roles are eligible for the SAP Employee Referral Program, subject to the eligibility criteria outlined in the SAP Referral Policy. Specific conditions may apply for roles within Vocational Training. EOE AA M/F/Vet/Disability: Please note that successful candidates may be subject to background verification by an external vendor. Requisition ID: 420226 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid. (Job Segment: ERP, SAP, Cloud, Service Manager, Management Consulting, Technology, Customer Service, Management),

Manage a team of customer service managers in charge of the inbound channel and correspondence branches. Providing excellent customer service and promoting customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth. Ownership of customers issues and ensure proactive resolutions of the same. Set a clear mission of enhancing service quality and deploy strategies focused towards that mission by keeping ahead of industrys developments and apply best practices to areas of improvement. Develop service procedures, policies and standards. Analysing MIS, enhance productivity and maintaining accurate records and document customer service actions and discussions. Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment. Adherence to and manage the approved budget. Maintaining an orderly workflow according to priorities. Regulate resources and utilize assets to achieve qualitative and quantitative targets. Enhancing service quality and the level of customer focus in the organization. Leverage in-house synergies through collaboration with internal stakeholders.

Annual Business Planning and Review Accounts Receivable Expansion of Service Infrastructure & Part Inventory and Availability Customer Satisfaction & Key Account Management People Management, Warranty and Service Administration & Post Sales Service Required Candidate profile Exp 8+ Years as Service Head - Must be handling 10+ service Centers Commercials understanding of Markets & CV business (P&L) Leadership, Communication & People Management Skills

Their primary focus will be to ensure that their team delivers exceptional service, fulfilling the needs and expectations of affluent clients. They will guide their team in offering personalized banking solutions, ensuring client satisfaction, and achieving KPI metrics. Their role will also involve mentoring and developing the team, ensuring adherence to compliance standards, and driving strategic initiatives to enhance the overall client experience Strategy and Planning Use Program & Channel enablers for: Seamless onboarding of NTB clients through Welcome calling and Channel activation Migrate mapped customers to self-help channels for seamless transactions Increase product penetration through curated client engagement plan Policies, Processes & Procedures Work in close coordination with Branch Leadership team to: Ensure 100% Client coverage & enhanced servicing by SRMs Ensure TAT adherence of Account Instructions, Account Opening, Complaints, Requests for the mapped clients Ensure efficient servicing of Affluent walk-in clients with no complaints Tracking & monitoring of the customer NPS scores of the SRMs People Management Lead and manage a team of Affluent Service Relationship Managers, ensuring high performance and adherence to service standards. Monitor & drive the team performance against Goalsheet KPIs, providing coaching & support to enhance results Recruitment and Training of Affluent Service Relationship Managers

Must have experience in fiber laser cutting machine. Responds to customer complaints, Installation Evaluates and resolves problems at customer place Required Candidate profile Must have experience in Fiber Laser Metal Cutting & Marking Machine,

Service Manager( Certified Green belt- Business Excellence(Quality)) The Ops & Quality Service Manager supports aligned BU business partners in effectively managing and improving operational performance & in meeting their productivity goals through a culture of continuous improvement. High Level Responsibility area Facilitates / Leads improvement projects based on Lean / Six Sigma methodology. Provides analytics support to Business Leaders both onshore and offshore. Drives a continuous improvement culture Manages the innovation/ idea generation platform MERCURI Facilitates Process Improvement trainings Supports the business with Quality/Operational excellence initiatives. Responsibilities: Understand business processes , analyze data trends and share recommendations with stakeholders Showcase / share skill set & Quality service offerings with stake holders Analyze data on key client operational metrics to understand opportunity for improvement Learn and understand the domain / business to help define process metrics Map processes to identify non-core activities and suggest alternatives and thus help remove waste Facilitate / lead brainstorming sessions in a structured problem solving approach to identify improvement areas, support in measuring improvements and quantification of savings Actively listen and understand stakeholder expectations and requirements to support them in meeting their business objectives Be flexible to changes & continuously evaluate to adapt to the culture of the organization Understand and own development needs in consultation with the manager and work to achieve development goals Liaison with North America Ops & quality counterparts and other stakeholders to drive collaboration and team work Deliver Lean trainings for Band 3-5 colleagues Deliver need based trainings on Problem solving , Quality concepts & tools Mentors colleagues within the Business Unit on client knowledge / Process knowledge / Tools knowledge Identify Failure modes and help in establishing process controls Design and develop metrics for accurate measurement of work performance Baseline metrics and monitor performance Provide advance data Analytics as per Business Unit / Process requirements Identity opportunities for capacity creation Facilitate / lead capacity creating projects in alignment with the productivity goals of stakeholders Support business to create year on year efficiencies Support transition of new processes, Map processes, create metrics, and consult the business on setup and design of Quality Assurance processes Use Six Sigma and Lean tools as required Facilitate / Lead projects on Quality and operational excellence using Six Sigma / Lean / Project Management methodologies Develop project roadmaps for assigned projects with minimal or no mentoring support Acts as a program manager for BU specific or division level programs Education: Graduate in any stream Green Belt/ Black belt certified Required Experience 5+ years of work experience Total work experience of 5 years or more (after Graduation in any discipline) Relevant / industry work experience of 3 years or more Maximum experience should not exceed8 years. Hands on experience of mentoring and doing Green Belt /Black Belt Six Sigma Project Experienced in managing multiple project teams simultaneously Preferred Experience: Training and Facilitation Skills and experience Excellent oral, written, cross functional and interpersonal communication skills. Learning ability with customer orientation and a keen eye for process improvement Exposure to COPC, ISO, TQM, Project Management and other Quality methodologies/systems Knowledge of Minitab Knowledge of Access Good knowledge of MS Excel , Power Point and MS Visio Mandatory Skills: HRO. Experience: 3-5 Years.

* Oversees the delivery of services, often acting as a bridge between clients & service providers * Exp in STP, WTP, ETP, UF & RO plants * Below role are main # Customer meeting # Commissioning process # Handling service staffs with technical details Required Candidate profile + 4 to 5 years Exp + Any Degree or Diploma + Exp in water treatment company + Scheduling and Dispatching + Client Communication + Team Collaboration + Quality Assurance + Administrative Support

Job Title: Regional Services Manager Location: Chennai Experience: 10+years Position Summary: We are seeking an experienced and driven Regional Services Manager to lead the after-sales service operations for our boilers, steam systems, compressors, and heaters in the South India region. The role involves managing a team of service engineers, handling customer escalations, ensuring timely complaint resolution, and supporting dealers and channel partners. The ideal candidate will bring a strong technical background, hands-on experience in installation and commissioning, and the ability to mentor and lead a high-performing service team. Key Responsibilities Handle customer complaints and breakdowns within defined timelines. Oversee installation & commissioning of boilers, heaters, and related systems. Manage and mentor a team of service engineers for field service delivery. Provide technical support for troubleshooting, erection, and service execution. Support dealers and service partners with problem resolution. Conduct training for service teams, dealers, and clients. Allocate equipment and plan resources for installations and services. Manage service claims and ensure accurate documentation. Prepare monthly service reports and MIS for performance tracking. Ensure smooth execution of Service Jobs and Annual Service Contracts (ASCs). Requirements: Education: Bachelors Degree/Diploma in Mechanical / Electrical / Instrumentation Engineering or equivalent. Experience: 10+ years in service operations, preferably in boilers, heating systems, steam & compressed air systems . Proven track record in field service management, complaint handling , and team leadership . Strong understanding of boiler erection, pressure part inspection, control systems , and relevant statutory requirements. Good communication, problem-solving, and interpersonal skills. Willingness to travel across the region as per business needs.

Requirements: Technical Proficiency: • Should be proficient In Passenger Vehicles repairs. • Building Efficiencies by reducing TAT. • Laying down and ensuring strict adherence to processes. • Good Analytical ability to highlight variances & improvise on them. • Keeping track and planning inventory along with the Inventory department. • Preparing and submitting various reports to the reporting manager. • Daily analysis of pending / carry forward repairs ensuring minimal overnight pending cars. Keeping track & reducing repeat Jobs and re-visits. • Building Relationships with External Vendors for Specialized Labour Jobs. Team Management: • Building a robust team and growing as per the requirements of the business. • Should be able to lead a team driven to optimising efficiency. • Succession Planning of the team members at all levels. • Taking on training and upskilling efforts for the team.Role & responsibilities Kannada language is mandatory Preferred candidate profile : From automobile industry specifically into EV

Plan and supervise installation and commissioning of cold storage units,including refrigeration systems,PUF panels, insulation,and related equipment. Conduct site inspections to verify compliance with technical specifications and quality standards. Required Candidate profile • Good understanding of cold storage / refrigeration systems,PUF panels,insulation,and related components. • Hands-on experience in installation,commissioning,and servicing of refrigeration equipment.

Annual Business Planning and Review Accounts Receivable Expansion of Service Infrastructure & Part Inventory and Availability Customer Satisfaction & Key Account Management People Management, Warranty and Service Administration & Post Sales Service Required Candidate profile Exp 10+ Years as Service Head - Must be handling 10+ service Centers Commercials understanding of Markets & CV business (P&L) Leadership, Communication & People Management Skills

Handling workshop operations Part Inventory, Availability, Sales & Marketing Customer Satisfaction & Key Account Management Site Management & Quality Management System People Management, Warranty and Workshop Administration & Post Sales Service Required Candidate profile Exp 4+ Years in handling workshop operation in commercial vehicle industry Commercials understanding of Markets & CV business (P&L) Technical & Commercial Knowledge Should be Technical Graduate

Handling workshop operations Part Inventory, Availability, Sales & Marketing Customer Satisfaction & Key Account Management Site Management & Quality Management System People Management, Warranty and Workshop Administration & Post Sales Service Required Candidate profile Exp 4+ Years in handling workshop operation in commercial vehicle industry Commercials understanding of Markets & CV business (P&L) Technical & Commercial Knowledge Should be Technical Graduate

Maintaining Customer Satisfaction Index (CSI), Dealer Satisfaction Index (DSI), Mean Time to Repair(MTTR).Following up on pre-delivery inspections (PDI), installations, delivery challans (DC).Leading a team of over 20 service technicians/engineers

Ensure IT services are delivered effectively and meet business needs. Provide guidance, support, and encouragement to the service team. Manage and resolve IT incidents promptly to minimize business impact and perform root cause analysis. Plan and implement changes to IT services effectively. Maintain relationships with key stakeholders to understand their needs and communicate the value of services. Identify opportunities to enhance service delivery and implement best practices. Ensure SLAs are met and negotiate and enforce them. Manage relationships with external vendors and ensure they meet contractual obligations. Nurture customer relationships and address customer complaints. Develop and review service strategies to meet customer needs and improve service quality. Monitor service performance, identify areas for improvement, and prepare reports for senior management. Ensure IT services comply with relevant regulations and security standards. ITIL Certification required and understanding of Cargo systems would be an advantage

Job Title: Service Manager Two-Wheeler Electric Vehicles (Ather Energy) Company: Premsons Motor Udyog Pvt. Ltd. Location: Ranchi Department: Service & Operations Reporting To: General Manager / Dealer Principal Job Summary: Premsons Motor Udyog Pvt. Ltd., an authorized dealer of Ather Energy , is looking for an experienced and proactive Service Manager to lead the service operations of our two-wheeler electric vehicle (EV) showroom and workshop . The candidate will be responsible for managing the complete after-sales service experience, maintaining high customer satisfaction, and ensuring compliance with Ather's service and brand standards. Key Responsibilities: Manage the entire service workshop and front-end operations for Ather two-wheeler electric vehicles. Lead and supervise technicians, service advisors, and support staff to achieve service targets and customer satisfaction. Monitor vehicle diagnostics, troubleshooting, and repairs using Athers proprietary tools and systems . Maintain adequate inventory of EV-specific spare parts and accessories. Ensure proper scheduling, job card management, and daily service flow to minimize turnaround time. Coordinate with the Ather Energy backend for software updates, warranty claims, and training. Deliver a high-quality service experience aligned with Ather Energy's customer-first philosophy . Track key performance metrics: service volume, revenue, CSI (Customer Satisfaction Index), and TAT (Turnaround Time). Ensure staff is trained and up-to-date on EV technologies , safety protocols, and service procedures. Maintain workshop infrastructure, tools, and equipment as per Ather's operational standards. Handle customer escalations and resolve complaints professionally and promptly. Qualifications: Diploma/Degree in Automobile, Mechanical, or Electrical Engineering . Strong knowledge of EV components such as battery packs, controllers, and electric drivetrains. Hands-on experience with diagnostic tools and service management software . Effective leadership, communication, and customer-handling skills. Preferred Skills: Prior experience with Ather Energy or other electric two-wheeler brands. Familiarity with Athers Connect App, vehicle telematics, and OTA updates . Proficiency in CRM/Service management tools like DMS, AutoFacets, etc. Ability to train and build high-performing teams in a fast-paced environment. Benefits: Attractive salary package with incentives based on performance. Training and development support from Ather Energy . Opportunity to grow in a rapidly expanding EV ecosystem . Employee-friendly work culture with a focus on innovation and excellence.

Join us as a The Service and Maintenance Manager creates operational added value through the management of a team of EI Leaders (Asst./Area Managers) and through the support to the Branch Manager to meet branch targets. Responsibility : Actively manage, develop and coach EI team (quality, productivity, efficiency, customer orientation, etc. Supervise the EI Leaders (Asst./Area Managers) and EI Sales team to achieve targets on Mean Time Between Callbacks (MTBC), portfolio management, price, contract fulfillment, efficiency, etc. Analyze root causes for deviations and set up corrective actions. Ensure the application of the safety and health guidelines. Sets objectives for his team in line with the Branch/ region objectives and bases on the guidelines provided by the company. What you need: Expertise - Desired experience in similar industry (with preferred exposure to service and maintenance) for overall 12 years and preferably 3 years in E&E industry. Knowledge and Skills - Desired E&E product knowledge, safety procedures knowledge, organization and planning skills, people management skills, customer oriented behavior, Schindler Leadership Framework behaviors required. Education - Bachelors Degree in Engineering preferred/Diploma in Engineering (Electrical or Electronics)

Role & responsibilities Support Workshops remotely or in-person to diagnose and resolve the technical concerns at field concerns and conducting OJTs Identify new failures and make PCIR for RCA & PCA initiation Visit to the workshop/ customer in the given region for diagnosing & resolving the Arrange PCIR failed parts and hand over the parts to the CQA for RCA Refer the telematics for analyzing the concerns in the scooters Conduct short session for dissemination of the know-how in there respective regions on latest repairs Verify and Approve the warranty claims from their respective regions with in 2 hrs TAT Identify difficult repair or diagnostics topics, prepare the technical circulars and release to the network. Highlight Service manual and current flow diagram corrections/ update communicate to the training department on need identified on training reinforcement topics in their respective regions. Preferred candidate profile

Direct Responsibilities The daily work will mainly consist in: Preparing reports on main incidents/problems/changes, and following up to ensure all the agreed tasks are completed in due time Working with APS/ADM to gather assets capacity figures to provide visibility to management on their current limits Working with different teams on documenting their best practices Documenting the standard way tools should be used by all assets Collaborating with ITGP Cash Management Control Tower and those from CIB and Fortis Preparing steering committee decks, participating to the committees and sharing the minutes with attendees Preparing and animating the Cash management CAB related to the major changes within the Filire (including ITGP, Fortis, CIB) Participating in crisis call related to incidents on Filire assets Technical & Behavioral Competencies The candidate must have a first project management experience, be interested in learning about Cash Management business, and must be ready to contribute to writing documentation and procedures.The candidate must also have IT general knowledge in order to globally understand what is being said by APS and ITs, especially during the crisis calls. The main skills the candidate should have: Ability to listen carefully Ability to clearly formalize/synthetize what is being said Be organized Ability to do proactive follow ups Detail oriented Client and result oriented

Hi, We have an opening for one of our client. Location: Gurgaon Job Responsibilities: Responsible for supporting and/or leading sales for the BMH products(stacker/ reclaimer) within the Middle East and India market area. Provide business forecasts, together with the sales team. Visit to customers site with service; sales team identify the customer challenges and their requirement in bulk equipment, identify the improvement /modification required area, collect information from customer, discussed with customer to adopt recommended solution. Prepared basic technical data of new items, mainly in the parts of competition equipment. Prepared the clear scope in case of upgrades /retrofit solutions to make the competitive proposal. Support in Product Group level sales funnel generation, ensuring quotation process data for specific cases is appropriate. Responsible for value argumentation, value proposition and win plans for the technology. Ensure timely progress of sales cases, from lead to proposal and negotiations. Ensure profitability of sales cases and the business segment. Ensure compliance with the sales process, proposal and risk management procedures. Collect Customer and Competitor information of BMH equipment. QUALIFICATIONS & EXPERIENCE • Mechanical Engineering degree with 8- 10 years of experience in technical support / field services /design of Bulk material handling equipment. • Experience in implementing strategies and business direction to grow business. • Ready to travel to customer sites in India & abroad as and when required Interested can share their details at sangeetagoel@gmail.com Regards Sangeeta 7990160452

Must have experience in fiber laser cutting machine. Responds to customer complaints, Installation Evaluates and resolves problems at customer place Required Candidate profile Must have experience in Fiber Laser Metal Cutting Machine,