Service Delivery Manager

Excis is a trusted global IT services company that delivers agile, multilingual support across 150+ countries. We offer 24/7 coverage with a 4-hour onsite response for a wide range of IT solutions, from end-user computing to data center and network services. Our ITIL-aligned service desks and commitment to reliability make Excis a valuable partner for enterprise and mid-sized businesses, ensuring smooth operations regardless of the challenge or location. As a Service Delivery Manager at Excis, you will play a key role in overseeing and managing the delivery of IT services to our clients, with a primary focus on maintaining high levels of customer satisfaction. This full-time, on-site position based in Thane involves coordinating with various teams, managing service delivery processes, handling customer inquiries, and ensuring that IT service management standards are consistently met. The ideal candidate for this role will have a strong background in Service Delivery Management and Service Delivery, with proven skills in Customer Satisfaction and Customer Service. Knowledge of IT Service Management processes and practices is essential, along with excellent organizational and leadership abilities. A Bachelor's degree in IT, Business Management, or a related field is required, and an ITIL certification would be considered a plus. If you are a dedicated professional who thrives in a fast-paced IT services environment and excels at ensuring customer success, we invite you to join our team as a Service Delivery Manager at Excis in Thane.,