Service Coordinator

Job Summary:
The Service Coordinator is responsible for managing and streamlining communication between clients, the sales team, and the service department to ensure smooth execution of work. This role involves timely follow-ups, gathering feedback, and working towards improving customer satisfaction while maximizing operational efficiency.

Key Responsibilities:

• Coordinate with clients to understand their requirements regarding products and services.
• Ensure timely follow-up with customers on service-related matters.
• Collect, document, and analyze client feedback, and work with the relevant teams to address concerns.
• Collaborate with the sales team to ensure a seamless transition from sales to service.
• Monitor and track service requests, ensuring deadlines and quality standards are met.
• Maintain updated records of client interactions, service requests, and follow-up actions.
• Support in achieving high levels of customer satisfaction and operational output.

Qualifications & Skills:

• Bachelor’s degree or equivalent experience in customer service, coordination, or a related field.
• Strong communication and interpersonal skills.
• Proficiency in MS Office and CRM software.
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving skills and customer-oriented mindset.

Experience:

• 1–3 years of experience in service coordination, customer service, or a related role (preferred).

Job Type: Full-time

Pay: From ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Ability to commute/relocate:

• Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Customer service: 2 years (Required)

Location:

• Gurugram, Haryana (Required)

Work Location: In person