Service Coordinator

You should possess excellent communication skills and strong interpersonal skills, including active listening and customer orientation. A graduate in any stream, with a preference for knowledge in Computer Science or a related field, would be ideal. It is essential to be proficient in English, both oral and written, and to be an active listener with excellent communication skills. Prioritizing calls/emails based on urgency and importance is a key requirement. Having experience working with US clients would be an added advantage, along with outstanding organizational and multitasking abilities, sound judgment, critical thinking, and the ability to work well under pressure. You should be able to assess situations and prioritize calls, coordinate schedules effectively, and demonstrate creative and analytical thinking. IT By Design offers competitive salary and benefits, a great work-life balance, comprehensive on-the-job training, best-in-industry communications training, and sponsorship for skill development. Medical insurance coverage worth INR 5 Lakh for employees and their immediate family, accidental policy coverage to INR 5 Lakh, and term life insurance worth INR 20 Lakh are also provided. Community-based engagement clubs at work, including book and movies clubs, as well as community wellness programs like Yoga, Mental Break Sessions, and Bhangra lessons, contribute to the overall wellbeing of employees. IT By Design, founded in 2003, values creating a family-like team environment and close relationships with customers. The company has experienced steady growth by nurturing its team, with a focus on Humility, Accountability, Passion, Positivity, and Community. Career development opportunities and a commitment to employee success are central to IT By Design's values. Certification as a Great Place to Work underscores the positive culture at both the India and Jersey City offices. To continue providing exceptional customer service, IT By Design aims to expand its team significantly while maintaining a community of caring, engaged, and dedicated employees aligned with its core values.,