Service Consultant

1 years

1 Lacs

Posted:11 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Greet customers at the service reception and gather service-related concerns.
  • Understand and document customer complaints or service needs accurately in the job card.
  • Explain recommended services, maintenance schedules, and estimates clearly to customers.
  • Coordinate with technicians to ensure proper diagnosis and timely completion of jobs.
  • Monitor the progress of repairs and provide status updates to customers.
  • Conduct quality checks before vehicle delivery.
  • Manage billing, invoicing, and cash or card payments post-service.
  • Ensure customer satisfaction through timely follow-ups and feedback collection.
  • Handle escalations or complaints professionally and resolve them in coordination with the Service Manager.
  • Promote service packages, AMC (Annual Maintenance Contracts), and value-added services.
  • BRANCH LOCATION (MANAMADURAI)
  • CONTACT HR - (9095811600)

Job Type: Full-time

Pay: ₹12,000.00 - ₹14,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Leave encashment

Education:

  • Bachelor's (Preferred)

Experience:

  • OneSite: 1 year (Preferred)

License/Certification:

  • Driving Licence (Preferred)

Work Location: In person

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