Service and Support Engineer

Key Responsibilities:

• Support regional service manager to establish a professional service and support business.
• Continuous improvement of workflows and processes within the area of responsibility.
• 2nd Level fault diagnostics, troubleshooting and repairs, both in-house and on-site.
• Support on service and calibration requirements by coordinating between customers and factories.
• Electrical (DC / LF / RF) calibration in accordance with ISO 17025 requirements.
• Commissioning, installation and training of products/systems delivered.
• Up to 30-40% domestic travel may be required for Calibration, Service and support functions.
• Managing and keeping records of Service and Support cases.
• Execute, maintain and improves calibration documentation in accordance to company quality system standards (e.g. ISO 17025, ISO 9001, etc.)
• Prepare service quotations estimates.
• Keeping track of service revenues.

Minimum Qualifications:

• Bachelors degree (BSc or BTech) in Electronics Engineering.
• 3 or more years of experience in calibration and repair of electronic equipment
• Strong electronics background, good analytical and problem-solving skills.
• Read and interpret schematics and block diagrams.
• Exceptional organizational and logistical skills required to manage schedules, travel, certificates, and reporting
• Customer facing.
• Excellent interpersonal and communications skills
• Excellent oral and written communications skills.
• Independent, confident, persistent, assertive, committed, focused, mission oriented, and a good team player
• Willing to work overtime as needed.
• Added advantage:
• Comfortable with soldering iron, AC/DC power supplies, multimeter, function generators. spectrum and network analyzer, signal generators, sweep generators, oscilloscope, power meters, and other RF related equipment.
• Experienced in Telecoms/RF field and Low-voltage power systems preferred.
• Experienced in International EMC standards, including ISO, IEC, ANSI, etc. preferred.
• Knowledge in ISO 17025 calibrations would be an added advantage.