Service and Support

At eG Innovations (http://www.eginnovations.com), we are looking to expand our team in our Chennai, India location. This is a great opportunity with a fast-growing software product company looking to expand our team in India.

We are seeking an L1 support coordinator for Korea to join our team. As a key member of our Information Technology and Services company, your primary responsibility is to coordinate with our Korean team, Korean customers, support engineers and development teams, ensuring smooth communication and efficient resolution of support issues. This role does not require deep technical expertise but rather strong organizational and communication skills.

Experience:

The candidate should have 2 to 4 years of working experience. Experience working with Korean customers is desirable but not essential.

Qualifications:

• Bachelors degree or equivalent experience.
• Proficiency in English, and Korean. Knowledge of Tamil is desirable but not essential.
• Excellent communication skills
• Working knowledge of MS Word, Excel
• Experience in a customer-facing role is desirable.

Roles and Responsibilities:

• Act as the primary point of contact for the Korean team based in Seoul.
• Coordinate and facilitate communication between the development, support engineering team and Korean stakeholders.
• Schedule and organize meetings, calls, and follow-ups with Korean customers and team members.
• Assist in translating and interpreting information between English and Korean...
• Maintain accurate records of activities.

Key Competencies:

• Ability to convey information clearly and effectively.
• Strong listening skills to understand customer needs and concerns.
• Efficient in scheduling and coordinating meetings and follow-ups.
• Understanding Korean business culture and practices.
• Sensitivity to cultural differences and ability to adapt communication accordingly
• Commitment to providing excellent customer service