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Drivado Transfers Pvt Ltd
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Operations Executive

Operations Executive

Drivado Transfers Pvt Ltd

0 - 2 years

1 - 3 Lacs

kolkata

Posted:-1 days ago| Platform:

Apply

Skills Required

customer support operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Operations Executive

Key Responsibilities:

Manage and process
travel bookings
(domestic and international) in coordination with internal teams and third-party vendors.
Monitor and verify
billing records
, ensuring all invoices, receipts, and payment details are accurate and aligned with company policies.
Handle and coordinate
chauffeur services
, ensuring timely vehicle allocation, schedule adherence, and issue resolution.

2. Customer Interaction

Respond to
customer queries
via email and phone in a professional and timely manner.
Ensure customer satisfaction by providing effective resolutions to complaints, delays, or discrepancies.
Maintain detailed logs of customer interactions, feedback, and action taken.

3. Data Management & Reporting

Maintain and update
internal databases, spreadsheets, and booking systems
to ensure real-time data accuracy.
Analyse operational data to identify inefficiencies, cost-saving opportunities, and performance trends.

Required Skills:

Comfortable with handling data and making calculations.
Proficiency in
MS Excel.
Ability to work in double shifts.
Excellent communication
(verbal and written) in English; additional language proficiency is a plus.
Ability to handle pressure and multitask efficiently in a
fast-paced environment
.
Strong
organizational and time-management skills
.
Positive attitude with a
problem-solving mindset
and the ability to work independently or in a team.

Experience:

0- 2 years; prior experience in
travel booking, billing, chauffeur services, or back-office operations
is highly preferred.

Shifts:

Day Shift: 11am 9pm
Night Shift: 9pm 7am

6 Days Working (Rotational Week-Offs)

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