Service and after sales Manager

About ISIEINDIA

ISIEINDIA is a leading organization in sustainable mobility, electric vehicle technology, and skill development. We deliver innovative products, solutions, and services for the electric mobility and clean energy sectors. Our service team plays a key role in ensuring product performance, reliability, and customer satisfaction.

Role Overview

Service & After-Sales Executive

Key Responsibilities

• Collaborate with colleges and institutional clients to provide after-sales service, training, and technical support.
• College visits, participation in installation and demonstration.
• Manage

  Annual Maintenance Contracts (AMC)

  for clients, ensuring timely service delivery.
• Lead and manage the

  service team

  , ensuring performance and productivity.
• Coordinate with the technical team for spare parts, repairs, and upgrades.
• Handle customer queries, complaints, and feedback to ensure satisfaction.
• Support sales teams with technical inputs for AMC renewals and service packages.

Required Qualifications & Skills

• Diploma / ITI / Bachelor’s Degree in

  Electrical / Electronics / Mechanical Engineering

  .

• 2–4 years

  of experience in after-sales service, AMC management, or technical support (preferably in automotive, EV, or equipment industry).
• Strong technical knowledge in

  electrical systems, wiring, and components

  .
• Experience in

  team management

  and service operations.
• Good communication and customer relationship skills.
• Ability to manage service schedules and priorities effectively.