Service Advisor

Role Overview: As a Service Advisor, your primary responsibility will be to provide exceptional customer service in diagnosing vehicle problems, scheduling service appointments, communicating repair needs and costs, and ensuring timely completion of work. You will serve as the main point of contact for customers seeking automotive service and repairs, playing a crucial role in maintaining customer satisfaction and building relationships. Key Responsibilities: - Greet customers promptly and professionally, listen attentively to their concerns, and accurately document vehicle issues. - Provide clear explanations of recommended repairs and maintenance, maintain consistent communication with customers, and address inquiries and complaints effectively. - Follow up with customers after service completion to ensure satisfaction. - Schedule service appointments efficiently, create accurate repair orders and estimates, perform vehicle walk-arounds, and communicate with technicians for timely repairs. - Monitor repair progress, update customers on any delays, maintain service records, and promote needed services. Qualifications Required: - High school diploma or equivalent (associate's or bachelor's degree in a related field preferred). - Previous experience in automotive service or customer service highly desirable. Additional Company Details: - This is a full-time, permanent position with benefits including cell phone reimbursement, health insurance, and Provident Fund. - The work schedule is a day shift with performance bonuses and a yearly bonus offered. - The work location is in person, and the application deadline is 12/07/2025.,